Dr. Gridlock: Richard Sarles


Posted at 12:43 PM ET, 12/06/2013

Metro makes its case on customer service

Metro board members support a pledge to riders, as transit officials describe service improvement programs.

By Robert Thomson  |  12:43 PM ET, 12/06/2013 |  Permalink  |  Comments ( 0)
Tags:  Dr. Gridlock Column, Metro, MetroAccess, Metrobus, Metrorail, Richard Sarles, WMATA

Posted at 02:09 PM ET, 10/31/2013

Metro making improvements, but they may be hard to spot

A ceiling here, a staircase there improve the riders’ experience, but the overall trend isn’t easy to track.

By Robert Thomson  |  02:09 PM ET, 10/31/2013 |  Permalink  |  Comments ( 0)
Tags:  Dr. Gridlock Column, Metro, Metrorail, Richard Sarles, Rob Troup, transit, WMATA

Posted at 06:04 PM ET, 03/22/2012

Metro sets up sexual harassment Web site for riders

General Manager Richard Sarles said the transit authority was taking steps after receiving complaints from riders that Metro does not take the issue seriously.

By Dana Hedgpeth  |  06:04 PM ET, 03/22/2012 |  Permalink  |  Comments ( 0)
Tags:  D.C. Metro System, Washington Metro, WMATA, Washington Metropolitan Area transit Authority, Richard Sarles, Metrorail, Metrobus, mass transit, public transportation

Posted at 05:48 PM ET, 03/22/2012

Metro to add bus service, alter routes

Transit authority adds buses on some corridors and extends service on some routes.

By Dana Hedgpeth  |  05:48 PM ET, 03/22/2012 |  Permalink  |  Comments ( 0)
Tags:  Washington Metro, D.C. Metro System, WMATA, Washington Metropolitan Area Transit Authority, Metrobus, Richard Sarles, mass transit

Posted at 12:55 PM ET, 02/03/2011

Sarles talks about Metro goals

Richard Sarles, the no-longer-interim general manager of Metro, met with the Metro RIders' Advisory Council last night to outline his goals and answer some frequently asked questions.

By Robert Thomson  |  12:55 PM ET, 02/03/2011 |  Permalink  |  Comments ( 0)
Categories:  Metro | Tags:  Dr. Gridlock, Metrorail, Richard Sarles

Posted at 02:30 PM ET, 01/25/2011

Sarles appointment offers Metro stability

When riding on a train or bus, we like stability. Do we also like it for the leadership of the transit authority in 2011? On Thursday, the Metro board will tell us that the results of its nationwide search for a new transit authority leader has led right back to the old boss, Richard Sarles, the man the board picked last winter to serve as interim general manager following the resignation of John B. Catoe Jr.

By Robert Thomson  |  02:30 PM ET, 01/25/2011 |  Permalink  |  Comments ( 0)
Categories:  Metro | Tags:  Dr. Gridlock, Richard Sarles