Online critics of WMATA like Unsuck DC Metro and FixWMATA have shone valuable light on Metro failings and built pressure for change. But online shaming can only do so much to change an agency. I hope they will take the next step and get involved in actually trying to push for reform.
Throwing barbs at WMATA from behind a keyboard is a lot easier than getting to know the good people at WMATA and trying to understand the root causes of problems, like underfunding, management failures, or union work rules. But that's the only way to really advocate for fixes.
Today’s City Paper cover story profiles the WMATA’s new social media team, Dan Stessel and Brian Anderson, and their quest to reform the agency’s reputation for being cranky toward customers and obstructionist with reporters and bloggers.
[Continue reading David Alpert’s post at Greater Greater Washington.]
David Alpert is founder and editor of Greater Greater Washington. The Local Blog Network is a group of bloggers from around the D.C. region who have agreed to make regular contributions to All Opinions Are Local.