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Posted at 04:43 PM ET, 10/04/2011

Q&A: What’s the matter with The Post’s e-mail newsletter system?

Here’s a question we received this week from a user regarding e-mail newsletter delivery.

You can browse all our Q&A posts (and submit your own) by clicking here or by using the hash tag #askthepost on Twitter.

Q. What’s the matter with e-mail newsletters?

Over the past year, delivery of your “Today’s Headlines” e-mail newsletter has been spotty to say the least. I subscribe, resubscribe, complain, etc. and I get it for a day or two or six, and then it does not appear. I check the spam box—nada. What is the doggone matter?

The other thing that happens is that when it does come, it is often late--later than the other two newsletters that seem to show up with regularity.

A: From Charles Balazs, product manager, e-mail & messaging:

Thank you very much for being a loyal Post reader. I’m sorry you haven’t been receiving your e-mail newsletters as expected. As for the Customized Headlines newsletter that’s been specifically troubling, let me know of any specific dates and I’ll investigate. You can contact me by e-mail at charles.balazs@wpost.com.

We did have some hiccups in its delivery in March and April, but it is consistently sent out by the overnight team between 5 and 7 a.m. If you experience a delay again, write to me directly and I’ll look into it. (Also, on days that you do experience a delay, let me know if this also affects your delivery of the Politics and Opinions e-mail newsletters, which are also early morning newsletters.)

As for not getting it at all, it is entirely possible for Customized Headlines to skip a day if it finds no new content in the various topics you’ve selected. Again, let me know directly when you experience this again and I’ll look into it.

Thank you for your patience,

Charles Balazs

By Washington Post editors  |  04:43 PM ET, 10/04/2011

Categories:  Helpdesk, Q&A

 
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