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Ask The Post
Posted at 12:55 PM ET, 09/23/2011

Q&A: Why do I have to register to read Post articles?

This week, we received many questions from Post readers on everything from how The Post covers various news and topics to how to find your favorite features online. Managing Editor Raju Narisetti has answered many in the comments section. And we’ve also taken your questions to editors around the newsroom. We’ve posted their answers in blog posts throughout the week and also in the comments section of this blog.

The question in this post is based on recent reader e-mails, but you can browse the full questions and answers (and submit your own) by clicking here or by using the hash tag #askthepost on Twitter.

Q: Why am I required to register before reading Post articles?

Every time I try to read an article more than three pages long, the third page comes up with something about signing up for your service.  For example, I was reading a four-page article about Jason Berry, and the third page failed to appear.  I do not have Facebook.  I can’t understand why I can’t get more than 2 pages.

A: from Managing Editor Raju Narisetti:

I asked Laura Evans, our head of consumer research, to explain why The Post has always been a site that requires registration. In addition to her comments below, as a free news site that invests significantly in news gathering and the technology we need to present multimedia well, we do want to understand our audience better, and one of the best ways to do this is through a registration process. I agree that we can make that process more seamless and reader-friendly, and we continue to work behind-the-scenes to try and do that.

Here’s what Evans had to say:

Thank you for your question. We do not mean for registration to seem like you can no longer read the article. The registration process is meant to be simple and quick, and after signing in puts you in the place where you were last reading. You can also sign in with more than just Facebook. Any e-mail address and password combination will do, and once you register you do not have to again.

In fact, an e-mail address, password and a few questions about yourself is all you need to get full access to all our content including our Pulitzer Prize-winning articles, photos, columns, blogs and Emmy award-winning videos. We don’t ask for anything more.

Registering also gives you the opportunity to comment, the ability to get alerts for weather, traffic, news, etc., and to receive newsletters that expand on our content on the site. We want the process to be as painless as possible, but it is a necessary process that we have had for many years. We welcome any feedback you have on how we can make it less disruptive.

By Washington Post editors  |  12:55 PM ET, 09/23/2011

Tags:  Q&A, Helpdesk

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