Verifying e-mail addresses for comments

Beginning on April 28, users who want to comment on The Washington Post will need to have an active e-mail address associated with their account. This step will allow us to establish a point of contact for each user, help ward off trolls, and continue to improve the commenting experience across the site.

How to verify your e-mail address

1. Go to your Washington Post profile page at http://www.washingtonpost.com/profile. You may need to log in again to access this page.


2. The e-mail address that you used when you registered will be the first item under the My Account section on the left. To verify it, click “Verify this e-mail address.” An e-mail will be sent to that address. (If you need to update your e-mail address, click “Change e-mail,” submit a new e-mail address, then follow the steps above.) Your screen will look like the image below. Circled in red is the link you will access to verify your e-mail address.

3. Check your account for a verification e-mail from The Washington Post (the sending address will be info@email.washingtonpost.com). Clicking the “Verify” button on the e-mail will open a new page that will confirm your e-mail has been verified and offer a link back to the article you came from.

Frequently asked questions

  1. I already have an account and have been commenting. Why do I need to provide my e-mail? Having an e-mail on hand for each user will help us improve and individualize customer service for our commenters. Requiring an active address will also lower the recidivism rate of trolls, which will make our comment threads more enjoyable for everyone.
  1. Will I be able to keep my display name and comment history? Yes, the information associated with your account will stay that way.

  1. How long should it take to receive a confirmation e-mail? The confirmation e-mail will be sent immediately and, depending on your e-mail service, should arrive within minutes. Some e-mail services may take longer to process these e-mails and add them to your inbox. Be sure to double-check your spam/junk folder so the e-mail doesn’t get lost on the way to your inbox.

  2. I triggered a verification e-mail, but it hasn’t arrived. What should I do? Check your spam filter; the message may be waiting there. If it’s been more than five minutes since you triggered the verification e-mail, you may need to add info@email.washingtonpost.com to your address book, then go back to your profile page and try sending the verification e-mail again.
  3. Once I verify my e-mail address, how long will I have to wait to comment? After you have completed the e-mail verification process, you will be able to comment immediately.  However, you will  need to refresh any commenting pages that were open before you verified your e-mail address.
  4. Will washingtonpost.com use my e-mail address to spam me? No. We will contact users who ask questions or report technical problems about the commenting process. Occasionally, Post journalists may reach out to commenters when reporting a story. If you sign up for newsletters or other opt-in e-mails from the My Account page, they will also be delivered to this e-mail address. You can unsubscribe from any e-mail list on your My Account page. Read more in our privacy policy.
  5. What if I have multiple accounts with different e-mail addresses? We encourage you to have only one account with one e-mail address. If you choose to continue with more than one account, each one must have a verified e-mail address associated with that account.
  6. What happens if I give an inaccurate or fake e-mail address in my account? If the e-mail address associated with your account is fake or inactive, you must change your e-mail to one that is active. If you do not, you will not be able to comment.
  7. I created my account with an e-mail I no longer use. Is that a problem? You will need to update your account with the most up-to-date information. There is an option “change e-mail” (see image above). After changing your e-mail to a current address, you must then verify that e-mail address for access to the comments.
  8. I’m a new user. After I create my account, will I also have to confirm my e-mail address? E-mail confirmation is now part of the new commenter registration process. Once you’ve registered your account, set a display name and confirmed your e-mail address, you’re ready to comment.
  9. My profile page says my e-mail address is verified, but I still see a message on comment threads telling me to verify. What should I do? Please send us a message here.

Have a question you don’t see answered here? E-mail us at comments@washpost.com.

This post has been updated to change the date that email verification will be required for commenting to April 28. A previous version of this post listed the date as April 22. 

Julia Carpenter is a digital audience producer at The Washington Post.

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