Passengers hoping to pay for their cab rides with plastic may run into some trouble over the next few days.
Officials at the D.C. Taxi Cab Commission said Monday that Gleike, one of eight companies responsible for providing credit card processing services to D.C. cab drivers, has stopped operating. The closure means that an estimated 846 cabs that used the service will have to find another company to process their passengers’ credit and debit card payments.
Neville Waters, spokesman for the D.C. Taxi Cab Commission said that drivers who used Gleike’s services won’t face sanctions as long as they can prove they are making an effort to find a new payment processing company.
This is the third payment processing company to cease doing business with D.C.’s cabbies since the District made it mandatory for all cabs to accept credit cards. And it is just another in a series of problems that have plagued the District’s taxi fleet as it has moved to modernize.
Even with the changeover, many passengers say they have had difficulty paying by credit or debit card. One passenger, who took a cab to Union Station last week, said the driver told him the credit card reader wasn’t working because it was raining.
Commission officials have tried to ensure the new rules are being followed. In December, they announced four drivers could face fines for refusing to take credit card payments. This month, they said a recent undercover operation conducted over a two-week period found that most of the drivers were accepting credit cards.
Some drivers complain that it takes weeks to receive payments for fares paid by credit card. In one case, a driver was owed $1,500 in fares.