Metro seeks community’s voice in transit decision-making

Metro plans to conduct a series of community meetings as well as interviews with commuters and an online survey in an effort “to help shape Metro’s public involvement process” as the agency makes decisions about how the transit system ought to be run.

“The feedback from the surveys and community events will be used in the development of Metro’s new Public Participation Plan, which will guide future outreach for changes in Metro’s service, fares or programs in accordance with federal requirements,” the agency said in a statement. The effort is part of a campaign dubbed: “Speak Up! It’s Your Ride.”

“Building continuous two-way communication helps us respond to riders’ needs,” said Samantha Rapoza, Metro’s director of external relations. “We know that most of our customers don’t attend public hearings. But completing a quick survey will help us determine the most convenient ways to involve customers in changes at Metro to improve their commute.”

Metro said it will hold nine community meetings in all, beginning Wednesday from 3:30 p.m. to 6:30 p.m. at the Red Line’s Rhode Island Avenue station. The next meeting, from 3:30 p.m. to 6:30 p.m. on March 25, is scheduled to take place at the Green Line’s Southern Avenue station.

 

Paul Duggan covers the Metro system and transportation issues for The Washington Post.

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