Frustration with travel hassles keeps would-be fliers away

 

Flight information shown at O'Hare International Airport in Chicago on Thursday. (Nam Y. Huh/The Associated Press)
Flight information at O’Hare International Airport in Chicago. (Nam Y. Huh/Associated Press)

While you may be as unique as a snowflake, the same things that bug you about flying very likely bother most people, but do they trouble you so much that you avoid flying?

A survey commissioned by the U.S. Travel Association showed that 38 million people avoided domestic air travel in 2013 out of frustration with the experience.

The travel industry group calculated that cost at $9.5 billion in airfare, $5.8 billion in hotels, $5.7 billion in recreation, $3.4 billion in food service and $2.8 billion in car rentals.

Asked “Which of the following are you most concerned about before taking a trip by air?” travelers top responses  were:

Delays/cancellations (39 percent)

Fees imposed by airlines for checked bags, seat assignments etc. (26 percent)

Safety (11 percent)

Security screening (8 percent)

Sixty percent said they would take an average of 2.6 more trips per year if air travel were made more efficient.

Ashley Halsey reports on national and local transportation.
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