Apple releases Final Cut Pro X FAQ, as some report refunds

Addressing the backlash over Final Cut Pro X’s redesign, Apple released a FAQ page Wednesday.

With an answer that’s sure to disappoint many who’ve changed over to the new program, Apple said that “there is no way” to transfer projects from Final Cut Pro 7 to Final Cut Pro X. The company will, however, continue to offer support for FCP7 in it’s upcoming OS X Lion operating system.

The FAQ also addressed complaints that the latest version of the software doesn't seem to support tape-based editing, saying that the program is designed for a post-tape world.

“Final Cut Pro X does support FireWire import for DV, DVCPRO, DVCPRO 50, DVCPRO HD, and HDV. In addition, companies like AJA and Blackmagic offer free deck control software that allows you to capture from tape and output to tape,” the page says.

The list also promises several updates coming to the program, including support for more cameras, multicam editing, exporting to XML and other formats and assigning audio tracks for export.

Those who’ve bought the application have flocked to Apple’s support forums to compare notes and commiserate. Some disgruntled users are reporting on Apple’s support forums that they have successfully gotten refunds from Apple, despite the Mac App Store’s strict policy that all sales are final.

Not all users who’ve asked for refunds have been granted them, however. It seems that people listing specific problems with the program, particularly features that the manual promises but the program doesn’t deliver, are having the most luck.

PHOTOS: Apple hits and misses over the years

GALLERY: Click the image above to view the gallery.

Related stories:

Apple Final Cut Pro X: 600 filmmakers say nothing ‘pro’ about it

Apple introduces larger Time Capsules, Final Cut Pro X

Apple explains Lion licenses

Hayley Tsukayama covers consumer technology for The Washington Post.

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