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Posted at 05:16 PM ET, 07/13/2011

Comcast offering broader customer service support to D.C. subscribers


(FRED PROUSER - REUTERS)
Computer trouble? Comcast is now offering its Xfinity Signature Support service to all customers in the D.C. area, which allows customers to call one number for a myriad of consumer technical issues.

The service, which has been rolling out across the country, gives Comcast customers access to help from customer service company Support.com. Wednesday’s D.C. launch is part of a larger rollout that’s made the helpdesk service available to 22 million subscribers across the country.

Mitch Bowling, a Comcast senior vice president who oversees new businesses, said that the service is meant to address the fact that Americans are using an increasing number of devices in their homes.

“Our customers have tablets, smartphones and gaming consoles, and we know that they call us with questions about these devices and expect answers to these types of questions,” he said, adding that the service should work on “anything with an IP address.”

Customers can subscribe to a service plan that ranges from $4.99 to $19.95 per month or pay for one-time service as issues arise. Bowling said the most common issue that users have is virus removal, but that people can also call Signature Support for help with set-up, networking and other common home tech questions.

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By  |  05:16 PM ET, 07/13/2011

Tags:  Cable

 
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