Netflix apologizes for outage, issues credit


Netflix will apply a credit to some user accounts

Netflix e-mailed an apology to users affected by an outage Tuesday night and has applied a credit to some accounts. According to the company’s e-mail, Netflix will credit affected users’ accounts 3 percent of its $7.99 per month streaming plan — about 24 cents.

The outage, which lasted a couple hours, was the talk of Twitter on Tuesday night, with users reporting problems streaming Netflix on their computers, consoles, set-top boxes and mobile devices.

On Wednesday, Netflix sent out a tweet saying the outage had been resolved. The company did not specify what caused the service to crash, telling PCMag only that the site suffered a “rare technical issue.”

Hi, all. We are issuing compensation for those affected by the outage last night. Keep an eye on your inbox for more detail. Thanks!less than a minute ago via TweetDeckNetflix
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Hayley Tsukayama covers consumer technology for The Washington Post.

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