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Posted at 09:32 AM ET, 05/26/2011

Skype down for some; Company offers fix

Skype is down for some of its callers worldwide Thursday morning, mostly affecting those who use Skype for Windows.

Users reported they were unable to log in or make calls using the service on Mac, Windows and Linux. Skype has said a “small number” of users were affected. The outage does not affect as many users as the service’s massive outage last December.

On Twitter, several snarky tweets blamed Microsoft, which recently announced its intention to acquire the company for $8.5 billion, for the outage.

Skype said it has identified the problem and is rolling out a fix in the next few hours.

Thanks for your patience – we've identified the problem and will be rolling out a fix soonThu May 26 12:38:42 via CoTweet

The company has also posted a temporary fix, but The Next Web reported that it’s not working for all users.

Here’s what Skype suggests:


1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)

2. Type the following and click OK.


3. Locate and delete the file shared.xml.

4. If you cannot find this file:

4a. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)

4b. Type the following and click OK.

control folders

4c. In the View tab, ensure that Show hidden files and folders is enabled.

4d. Repeat steps 1-3.

5. Restart Skype.


1. Open Finder and locate the following folder:

~/Library/Application Support/Skype

2. Delete the file shared.xml.

3. Restart Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.


1. Go to the following folder:


2. Delete the file shared.xml.

3. Restart Skype.

Remember: The Skype folder is a hidden folder - please check Show hidden files in your file browser to view and access it.

Related stories:

Microsoft-Skype deal likely to boost the online free-calling service

Popular alternatives to Skype

Skype hits the skids, suffers extensive outage

By  |  09:32 AM ET, 05/26/2011

Tags:  Skype, Microsoft

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