Study: Verizon iPhone drops fewer calls than AT&T

April 5, 2011

Verizon iPhone drop fewer calls than AT&T phones, but both networks have very satisfied customers. That’s what a study from research firm ChangeWave found in a recent survey of the differences between Verizon iPhone 4 users and their AT&T counterparts.

The survey found that, on average, 1.8 percent of Verizon users reported dropped calls, as compared to 4.5 percent on the AT&T iPhone. That fits in with anecdotal reports as well as network coverage tests that show Verizon has a more reliable voice network.

Both AT&T and Verizon get high marks in customer satisfaction: 82 percent of Verizon customers surveyed and 80 percent of AT&T customers surveyed said they were “very satisfied” with their iPhone 4.

Again, as with almost all of the surveys done comparing the two iPhone 4 networks, it comes down to a matter of preference. Those who want to use their iPhone primarily for voice calls may find a better fit at Verizon, whereas data users will probably be happier with AT&T.

Related stories:

AT&T or Verizon: who has the better data network? Well, it depends

Verizon vs. AT&T: Which iPhone is faster?

Verizon iPhone 4 doesn't represent a huge advance over AT&T's

Hayley Tsukayama covers consumer technology for The Washington Post.
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