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Federal Eye
Posted at 08:26 AM ET, 04/27/2011

Obama ordering agencies to draft new technology, customer service plans

Vivek Kundra, the White House chief information officer, will be responsible for reviewing the new plans. (Jeffrey MacMillan)
There’s online banking, self-checkout at grocery stores and self-check-in at airports.

But President Obama thinks that the federal government is mostly checked out when it comes to customer-friendly technology.

Senior administration officials said the president is expected to sign an executive order Wednesday requiring federal agencies to develop new, reliable online services that might one day replicate the success of the Internal Revenue Service’s electronic tax-filing program.

A decade ago, about 70 percent of Americans filed taxes through the mail and 30 percent filed online. Now, administration officials said, the numbers have flipped, saving the government millions of dollars in operational costs.

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By  |  08:26 AM ET, 04/27/2011

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