Obama ordering agencies to draft new technology, customer service plans

Vivek Kundra, the White House chief information officer, will be responsible for reviewing the new plans. (Jeffrey MacMillan)

But President Obama thinks that the federal government is mostly checked out when it comes to customer-friendly technology.

Senior administration officials said the president is expected to sign an executive order Wednesday requiring federal agencies to develop new, reliable online services that might one day replicate the success of the Internal Revenue Service’s electronic tax-filing program.

A decade ago, about 70 percent of Americans filed taxes through the mail and 30 percent filed online. Now, administration officials said, the numbers have flipped, saving the government millions of dollars in operational costs.

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Ed O’Keefe is covering the 2016 presidential campaign, with a focus on Jeb Bush and other Republican candidates. He's covered presidential and congressional politics since 2008. Off the trail, he's covered Capitol Hill, federal agencies and the federal workforce, and spent a brief time covering the war in Iraq.


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