Admitting that workers have faced “a difficult last few days,” Werfel gave a stern, direct message to the rank-and-file:
“The missteps uncovered in the recent Inspector General report are inexcusable and cannot be tolerated by any of us,” he wrote. “We have a solemn duty to act as responsible, fair and impartial stewards of the taxpayers’ dollars. As someone who has spent my entire career as a civil servant in government, this is a duty that I hold dear, and any deviation from it is unacceptable to me, as I know it is to you.”
Here is Werfel’s full message:
From: *Acting Commissioner Werfel
Sent: Wednesday, May 22, 2013 10:32 AM
To: &&Employees All
Subject: Restoring Trust and Charting a Path ForwardTeam – As we start on a new journey together here at the IRS, I wanted to take a moment to talk about the path forward.It has obviously been a difficult last few days for all of you. There is rightly concern among the public about the trust that they place in the IRS to administer the tax code fairly and help America’s taxpayers understand and meet their tax responsibilities. Working together, it is up to us to restore that trust and ensure that the IRS remains the exceptional, indispensable organization it has always been.The first step in this effort must be to get to the bottom of the recent allegations regarding the criteria to determine eligibility for tax-exempt status. The missteps uncovered in the recent Inspector General report are inexcusable and cannot be tolerated by any of us. We have a solemn duty to act as responsible, fair and impartial stewards of the taxpayers’ dollars. As someone who has spent my entire career as a civil servant in government, this is a duty that I hold dear, and any deviation from it is unacceptable to me, as I know it is to you. That is why we must work together with the Inspector General, the Justice Department, and Congress to ensure that responsible parties are held accountable for the inappropriate activities that occurred and that we correct the breakdowns in process and oversight that allowed them to occur.At the same time, we must keep our eyes on our critical missions of fair application of the tax laws and effective operation of the systems that fund our government. That mission, and your work, are of critical importance. With that in mind, in the coming days, I plan to begin a review of our operations, processes and practices to focus on how we deliver on our mission today and how we can make improvements in the future. The American people expect the IRS to operate efficiently, effectively, transparently and with the utmost accountability to the taxpayer. And where that is not the case, we will take swift actions to correct it.The President and Secretary Lew have asked for a report by the end of next month about our progress on these efforts. And my first step in that process is to begin meeting with many of you and ask for your ideas, advice and counsel. The people of the IRS are what make this organization what it is and guide the incredibly important work that we do on behalf of the American people. Particularly at this time, we have an indispensable role to play in ensuring the nation’s tax system is administered with the utmost fairness and integrity. Our path forward must be with this priority front of mind. We all take tremendous pride in what we do for the American public, and it is that pride and commitment that I trust will guide us going forward. For example, as the nation comes together to support the victims of the devastating tornados in Oklahoma, we should all feel a sense of pride that IRS is actively supporting the recovery effort and doing our part to help.I look forward to meeting many of you in the coming days. In the meantime, please do not hesitate to reach out to me directly with any thoughts and perspective on what we can do together to help this organization continue to thrive and serve the public.Regards –Danny WerfelActing Commissioner
Who is Danny Werfel? Read our recent profile of him here.