Office of Personnel Management Director Katherine Archuleta announced a new strategic plan Tuesday that she said will help the agency “recruit, retain and honor a world-class federal workforce.”
While Archuleta said the “Strategic IT Plan addresses our technology needs across the agency,” the plan itself said it is focused on “especially retirement programs and USAJOBS.”
Those two areas represent the entire spectrum of federal employment, from recruitment to retirement. USAJOBS is the government’s jobs database. OPM officials experienced and dealt with major Web site problems in 2011 after agency took over operation of the site from Monster, the commercial job-hunting site.
OPM has long attempted to improve its retirement operations. Federal retirees have complained about long delays in getting their full annuity checks. On Tuesday, The Washington Post’s Josh Hicks reported that OPM’s retirement claims inventory “is considerably smaller than it was at this time last year, but the number of unprocessed claims is now growing at a faster rate.”
During an interview, Archuleta said a new case management system, which is part of the Strategic IT Plan, would lead to improvements in retirement processing.
OPM is on track to finish processing 90 percent of retiree claims within 60 days by later this year, she said.