(Video) Frustrated veterans complain about VA service to Sen. Mark Warner

August 20, 2014


American veterans and their family members met Monday with Sen. Mark Warner (D-Va.), and shared their horror stories about how the Department of Veterans Affairs has handled their cases. (Jeff Simon/The Washington Post)


Post TV caught up with Sen. Mark Warner (D-Va.) this week as he listened to angry Virginia military veterans sharing their experiences with the Department of Veterans Affairs’ health network.

The agency has been in the spotlight lately because of a scandal involving widespread  falsification of appointment records to hide treatment delays.

One woman in tears explained to Warner how a veteran she knew had tried repeatedly to schedule an appointment. He finally received one several weeks after he died, she said.

Another woman complained that she was supporting her mother because the VA had cut off the mother’s benefits. “What do we do?” she asked.

“I come out of this session as frustrated perhaps as any meeting I’ve had in the last five years,” Warner said.

Warner said he hears veterans’ complaints frequently while traveling throughout his state.

“It’s almost like since these [scandal] stories came out in June that a vein has opened,” the senator said. He added: “It’s not going to be solved overnight, but it sure as “These veterans deserve better. Our country deserves better.”

Josh Hicks covers the federal government and anchors the Federal Eye blog. He reported for newspapers in the Detroit and Seattle suburbs before joining the Post as a contributor to Glenn Kessler’s Fact Checker blog in 2011.
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Josh Hicks · August 20, 2014