Doug Feaver named The Washington Post’s first reader representative
The Washington Post today announced Doug Feaver as its first reader representative. Feaver will serve as an advocate for readers, responding to their questions and concerns. He will work closely with Alison Coglianese, named assistant reader representative, and both will contribute to the reader representative blog.
Feaver brings his deep journalistic background to the role, having spent his career as a reporter and editor at The Post on the Business, National and Metro staffs. In addition, he worked at The Post’s digital publishing arm, Washingtonpost.Newsweek Interactive, as executive editor of washingtonpost.com, overseeing the growth and development of The Post’s online presence. He also anchored the dot.comments blog until 2009 which examined reader comments on Post stories and features.
“Doug has had an impressive career in journalism and we are fortunate to have him back at The Post in this role,” said Katharine Weymouth, Publisher of The Washington Post. “Alison also brings a great deal of experience to the team having worked closely with the ombudsman over the last two years.”
Before joining The Post, Coglianese worked for the opinion pages editor at The Morning Call in Allentown, PA. She graduated from DeSales University in 2008 with a degree in political science and communication.
Readers may send questions or complaints about Post policies or practices to: email@example.com. To contact The Post about other issues — including news tips, corrections, technical difficulties and newspaper subscriptions — please visit our contact us page.
Post home subscribers get price increase too
In my Jan. 25 column, I wrote about the price increase for single copy newsstand sales of The Post, which went up from $1 to $1.25 on weekdays and Saturday, and from $2 to $2.50 on Sunday, a 25 percent increase.
At the time I wrote, I did not know that the price for home subscribers also had gone up. But some alert readers wrote to me saying their latest bills had reflected a price increase.
They were right. And I got my own renewal bill at home to underscore it. (Yes, I’m a home subscriber even though I get it free here at my Post office. It’s my civic duty.)Continue reading this post »
The vote is in: Readers hate front-page stickers
The vote is in. Readers have spoken. They hated the political advertising stickers that appeared on the paper’s front page on Sunday and Monday, the two days before Election Day.
The red-and-white sticker pasted onto the masthead of the paper urged voters in Maryland to vote no on Question 7, the ballot measure that will allow expansion of gambling in the Free State to include full-fledged casinos, not just slot machines, at several locations including a new venue at National Harbor in Prince George’s County.
Voters approved the measure on Tuesday.
First of all, the sticker was confusing to some readers. Was this the official position of The Post, opposing Question 7?
Well, no, it wasn’t. The editorial board endorsed Question 7 on Oct. 23.Continue reading this post »
Third-party debate ignored by Post
I know everyone in the newsroom is busy 48 hours before a national election, but would it have been so hard to walk the 10 blocks up to U Street NW from The Post building to cover the third-party presidential debate hosted at Busboys and Poets by Ralph Nader on Sunday night?
I confess that I normally follow these things, and I, too, missed it. But Ralph Nader called me on Monday to complain, and I think he was right to do so.
For two hours — I watched a recording of most of the debate — Green Party presidential candidate Jill Stein, Libertarian Gary Johnson (former New Mexico governor), the Justice Party’s Rocky Anderson (former mayor of Salt Lake City) and Virgil Goode, the Democrat-turned-Republican-turned Constitution Party candidate and former congressman from Virginia, debated at the coffee house in Washington’s U Street Corridor.Continue reading this post »
Outsourcing customer service at The Post
I had a morning this week that underscored the smaller, more globalized world we all live in now, whether it’s in journalism or, well, just about anything else.
First, I got a few more e-mails from Post subscribers angry that when they have a complaint about their home delivery and call (202) 334-6100, they get a customer service representative in the Philippines who does her best to be helpful but who is hampered by the fact that she doesn’t know Bowie from Ballston.
Second, I went to the Maryland Motor Vehicle Administration (MVA) this week to title and register a used car that I bought out of state from a private party. Of the three people I dealt with there — all consummate bureaucrats — the first was a boisterous and thick-set man originally from West Africa, the second was a friendly chap who came here from the Caribbean and the third a careful, precise and rather quiet woman from South Asia.Continue reading this post »