CMS chief: HealthCare.gov experience will be smooth by November end

November 5, 2013

At a Senate hearing Tuesday morning, Marilyn Tavenner, administrator for the Centers for Medicare & Medicaid Services, said programmers are on track to make sure the “experience on the site will be smooth for the vast majority of users” by the end of November.

“We are now able to process nearly 17,000 registrants per hour, or five per second, with almost no errors,” she said about HealthCare.gov, the federal health insurance Web site, before the Senate Committee on Health, Education, Labor & Pensions.

Here are the highlights of the upgrades she outlined:
•         Two weeks ago the tech team put into place enhanced monitoring tools that provide a high level picture of the system that lets them know how quickly pages are responding
•         Viewing and filtering of health plans during shopping should now take seconds, rather than minutes.
•         Eligibility notices should now display properly at the completion of the application process.
•         Users should now be able to successfully create an account.
•         They have doubled the number of servers and have replaced the virtual database with a high-capacity physical one.

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Aaron Blake | November 5, 2013