Comcast: ‘It bothers us’ that people hate our customer service


Comcast Executive Vice President David Cohen (L) and Time Warner Cable Inc. Executive Vice President and CFO Arthur Minson (R) testify before a Senate Judiciary Committee hearing on the Comcast-Time Warner Cable merger on Capitol Hill in Washington on April 9. (Jonathan Ernst/Reuters)

During a Senate hearing on its proposed merger with Time Warner Cable, Comcast Executive Vice President David Cohen admitted that Comcast could do a better job on customer service.

"It bothers us we have so much trouble delivering high quality of service to customers on a regular basis," Cohen said. "Sometimes, we need a kick in the butt."

Cohen's comments came just a day after the Consumerist rated Comcast the worst company in America, beating out agricultural giant Monsanto by three percentage points.

Brian Fung covers technology for The Washington Post, focusing on telecom, broadband and digital politics. Before joining the Post, he was the technology correspondent for National Journal and an associate editor at the Atlantic.
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