Comcast: ‘It bothers us’ that people hate our customer service


Comcast Executive Vice President David Cohen (L) and Time Warner Cable Inc. Executive Vice President and CFO Arthur Minson (R) testify before a Senate Judiciary Committee hearing on the Comcast-Time Warner Cable merger on Capitol Hill in Washington on April 9. (Jonathan Ernst/Reuters)

During a Senate hearing on its proposed merger with Time Warner Cable, Comcast Executive Vice President David Cohen admitted that Comcast could do a better job on customer service.

"It bothers us we have so much trouble delivering high quality of service to customers on a regular basis," Cohen said. "Sometimes, we need a kick in the butt."

Cohen's comments came just a day after the Consumerist rated Comcast the worst company in America, beating out agricultural giant Monsanto by three percentage points.

Brian Fung covers technology for The Washington Post.
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