The Switchboard: What it’s like to be a Comcast customer service rep

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Hackers plundered Israeli defense firm that built 'Iron Dome' missile defense system. Brian Krebs reports: "Three Israeli defense contractors responsible for building the “Iron Dome” missile shield currently protecting Israel from a barrage of rocket attacks were compromised by hackers and robbed of huge quantities of sensitive documents pertaining to the shield technology, KrebsOnSecurity has learned."

Senate expected to unveil broad NSA reform bill. "U.S. Senator Patrick Leahy is expected to introduce a version of the USA FREEDOM Act (UFA) [Tuesday] that is far stronger than what the enfeebled House of Representatives managed to pass earlier this year," according to TechCrunch.

OkCupid reveals it’s been lying to some of its users. Just to see what’ll happen. "In a lengthy blog post, OkCupid cofounder Christian Rudder explains that OkCupid has on occasion played around with removing text from people's profiles, removing photos, and even telling some users they were an excellent match when in fact they were only a 30 percent match according to the company's systems," I report.

In 1858, people said the telegraph was 'too fast for the truth.' "Looking back, it seems that anxiety about technological advances is often wrapped up in how a new technology disrupts our expectations about time — it's too fast! — and control," according to The Atlantic.

Comcast Confessions: when every call is a sales call. "The Verge put out a call and sought out current and former Comcast employees, hoping to shed light on the inner workings of the largest broadcasting and cable company in the country. More than 100 employees responded, including one who works in the same call center as the rep in Block’s recording," The Verge reports.

Brian Fung covers technology for The Washington Post.
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Brian Fung · July 28