The Washington Post

Bank of America holds homeowner assistance events

If you are a Bank of America customer who is having trouble making your mortgage payments, the bank will be holding several homeowner assistance events in the area this week.

Tamika Eubanks, a national mortgage outreach executive with Bank of America, described the event as a “one-stop shop” for homeowners with Bank of America mortgages to meet with a specialist to review their financial situation and learn what can be done.

 “Our goal first and foremost is to help customers stay in their homes or otherwise avoid foreclosure,” Eubanks said.

 A Bank of American mortgage specialist will go over the options available, from setting up a new repayment plan, to doing a loan remodification, to initiating a short sale. Underwriters will review completed files on site.

In addition, there will be financial workshops to help homeowners better understand the mortgage process. Bank of America also has partnered with area nonprofit housing counselors who can assist homeowners with programs specific to the D.C. region.  

Eubanks suggests homeowners plan to spend about three hours at the event. She also encourages them to register and set up an appointment.

When registering for the event, homeowners will be asked specific questions about their situations and will be given a detailed list of what paperwork they should bring with them. For most people, they will need a picture I.D., proof of income, banking statements and tax returns. To register, go to or call toll-free 855-201-7427. Appointments are available from 8 a.m. to 6:30 p.m. The cost is free to Bank of America customers. Walk-ins are welcome.

 The following is a list of where the events are taking place:

●Walter E. Washington Convention Center, 801 Mount Vernon Pl. NW, Feb. 14-15, 8 a.m. to 8 p.m.

●Comfort Inn & Conference Center, 4500 Crain Hwy., Bowie, Feb. 12-14, 8 a.m. to 8 p.m.

●Sheraton Old Town Suites, 801 N. St. Asaph St., Alexandria, Feb. 12-14, 8 a.m. to 8 p.m.

●Hilton Baltimore, 401 W. Pratt St., Baltimore, Feb. 12-14, 8 a.m. to 8 p.m.

●Sheraton Baltimore North, 903 Dulaney Valley Rd., Baltimore, Feb. 12-14, 8 a.m. to 8 p.m.

If you can’t attend one of these events, you can also make an appointment with Bank of America’s Virginia or Maryland customer assistance centers: 625 N. Washington St., Suite 212, Alexandria, 703-837-5102; or 6711 Columbia Gateway Dr., Suite 100, Columbia, 410-872-5200.



Kathy Orton is a reporter and Web editor for the Real Estate section. She covers the Washington metropolitan area housing market.


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