Apple iPhone iOS 5, iCloud problems decline after initial stumbles

October 14, 2011

Technical problems associated with downloading Apple’s new mobile operating system iOS 5 seemed to decline after servers which on Wednesday had been overloaded were able to adjust to the large demand. As Hayley Tsukayama reported:

Those looking to upgrade to iOS 5 but are worried about the problems that other users have faced should probably cool their jets and let others find the bugs in the system, AppleBlog’s Darrell Etherington said in a Washington Post chat Thursday.

He also offered a tip: The installation removes the apps from your device, but you can get them back by going to the App Store on your device, head to “Updates” and then “Purchased.” You’ll be able to download all your purchased apps from there, a Etherington said, and he recommends organizing them in iTunes before syncing with another device.

Problems for customers upgrading to the new version of the iPhone’s mobile operating system have mostly calmed down as Apple servers cooled. There were few new threads Friday on Apple’s customer service forums complaining about upgrade problems.

After the iOS 5 launch on Wednesday, Apple customers took to Twitter, Facebook and Apple’s support forums, complaining that their phones and tablets had been wiped — or worse, bricked. So many people were having problems with the update that the upgrading error message, “error 3200,” nabbed a spot as a worldwide trending topic on Twitter.

According to posts on the support forums, the company told users that 3200 errors meant that there was simply too much network traffic to process requests and that users should try again later.

For those whose phones were wiped or frozen, many found that resetting the device and restoring it from the back-up files on their computers took care of most of the problems.

Apple also rolled out their iCloud service Wednesday, and similarly to the iOS 5 launch users reported problems with both installation and ease of use. As Hayley Tsukayama explained:

Apple has launched iCloud, their suite of apps that promise cloud syncing and the ability to access your music, photos and documents from anywhere. The site had been experiencing some service disruptions and users had reported problems with authenticating their accounts and accessing their Mail and Notes, the company said on its system status page.

The company’s iCloud launch has been slightly overshadowed by the upcoming sale of the iPhone and the release of iOS 5, which enables users to take advantage of Apple’s new, free service.

If you’re fully plugged into the Apple ecosystem, iCloud is great — it syncs with your @me.com e-mail address, your contacts, your iCal, etc. But if you’re a Google and Apple user, you’ll have to put in some time on workarounds to get all of your data together. Apple won’t let you use Google sync for Contacts, for one. So if you’re trying to put all your Google contacts into iCloud, you’ll have to disconnect the sync feature.

One solution would be to disable Google sync, sync with iCloud, then turn off your Apple sync and reactivate the updates with Google. But you’d have to repeat that dance fairly frequently to keep everything up-to-date.

To get Gmail on your iCloud account, you’ll have to forward all your mail to an @me.com account, which is probably not ideal for all users.

Other features in iCloud have their caveats as well. Photo Stream, for example, is great for people who never remember to sync their phone pictures with their iPhoto libraries. The service automatically puts your last 1,000 photos (or 30 days worth) of photos in iCloud. If you want to remove photos from the stream, however, you have to turn off all photo syncing. Users can manually add photos to the Photo Stream from their Macs by setting up the feature in iPhoto or Aperture, and dragging the photo you want to appear into your stream.

There were also reports this week that Apple was in talks with Hollywood studios to offer iCloud movies in addition to music and documents. As AP reported:

Apple Inc. is in talks with Hollywood studios about offering a system that would allow people to buy movies on iTunes and watch them on multiple Apple-made devices without the need to transfer or save files, according to two people familiar with the matter.

Movies were a big omission from Apple’s so-called iCloud service, which launched on Wednesday.

In a free update to its iOS mobile operating system, the maker of iPads and iPhones is now allowing for music, books and apps bought through iTunes to be automatically synced on multiple Apple devices without the need for a physical connection. TV shows can be bought and downloaded wirelessly on separate devices but can’t be synced automatically.

The sticking point with movies was that several studios had to resolve contract issues with premium pay TV channel HBO, according to one of the people. Both people discussed the talks on condition of anonymity because talks are ongoing and Apple has not finalized agreements with all of them.

More from The Washington Post

iOS upgrades: How was your experience?

Report: Apple, studios talk streaming iPad movies

Apple’s new iPhone 4S: Four stars

SECTION: {section=business, subsection=null}!!!
INITIAL commentConfig: {includereply=true, canvas_permalink_id=washpost.com/8bvh5zpd9k, allow_comments=true, commentmaxlength=2000, includeshare=true, display_comments=true, canvas_permalink_app_instance=bg52e9xhqr, display_more=true, moderationrequired=false, includefeaturenotification=true, comments_period=3, defaultsort=reverseChronological, canvas_allcomments_id=washpost.com/km4ey0dajm, includevoteofftopic=false, allow_videos=false, includesorts=true, markerdisplay=post_commenter:Post Commenter|staff:Post Writer|top_commenter:Post Forum|top_local:Washingtologist|top_sports:SuperFan|fact_checker:Fact Checker|post_recommended:Post Recommended|world_watcher:World Watcher|cultuer_connoisseur:Culture Connoisseur|weather_watcher:Capital Weather Watcher|post_contributor:Post Contributor, childrenitemsperpage=3, includeheader=true, includeverifiedcommenters=true, defaulttab=all, includerecommend=true, includereport=true, maxitemstop=3, source=washpost.com, allow_photos=false, maxitems=15, display_ugc_photos=false, includepause=true, canvas_allcomments_app_instance=6634zxcgfd, includepermalink=false}!!!

UGC FROM ARTICLE: {allow_comments=true, allow_photos=false, allow_videos=false, comments_period=3, comments_source=washpost.com, default_sort=, default_tab=, display_comments=true, is_ugc_gallery=false, max_items_to_display=15, max_items_to_display_top=3, moderation_required=false, stream_id=}!!!

FINAL commentConfig: {includereply=true, canvas_permalink_id=washpost.com/8bvh5zpd9k, allow_comments=true, commentmaxlength=2000, includeshare=true, display_comments=true, canvas_permalink_app_instance=bg52e9xhqr, display_more=true, moderationrequired=false, includefeaturenotification=true, comments_period=3, defaultsort=reverseChronological, canvas_allcomments_id=washpost.com/km4ey0dajm, includevoteofftopic=false, allow_videos=false, includesorts=true, markerdisplay=post_commenter:Post Commenter|staff:Post Writer|top_commenter:Post Forum|top_local:Washingtologist|top_sports:SuperFan|fact_checker:Fact Checker|post_recommended:Post Recommended|world_watcher:World Watcher|cultuer_connoisseur:Culture Connoisseur|weather_watcher:Capital Weather Watcher|post_contributor:Post Contributor, childrenitemsperpage=3, includeheader=true, includeverifiedcommenters=true, defaulttab=all, includerecommend=true, includereport=true, maxitemstop=3, source=washpost.com, allow_photos=false, maxitems=15, display_ugc_photos=false, includepause=true, canvas_allcomments_app_instance=6634zxcgfd, includepermalink=false}!!
Comments
SECTION: {section=business, subsection=null}!!!
INITIAL commentConfig: {includereply=true, canvas_permalink_id=washpost.com/8bvh5zpd9k, allow_comments=true, commentmaxlength=2000, includeshare=true, display_comments=true, canvas_permalink_app_instance=bg52e9xhqr, display_more=true, moderationrequired=false, includefeaturenotification=true, comments_period=3, defaultsort=reverseChronological, canvas_allcomments_id=washpost.com/km4ey0dajm, includevoteofftopic=false, allow_videos=false, includesorts=true, markerdisplay=post_commenter:Post Commenter|staff:Post Writer|top_commenter:Post Forum|top_local:Washingtologist|top_sports:SuperFan|fact_checker:Fact Checker|post_recommended:Post Recommended|world_watcher:World Watcher|cultuer_connoisseur:Culture Connoisseur|weather_watcher:Capital Weather Watcher|post_contributor:Post Contributor, childrenitemsperpage=3, includeheader=true, includeverifiedcommenters=true, defaulttab=all, includerecommend=true, includereport=true, maxitemstop=3, source=washpost.com, allow_photos=false, maxitems=15, display_ugc_photos=false, includepause=true, canvas_allcomments_app_instance=6634zxcgfd, includepermalink=false}!!!

UGC FROM ARTICLE: {allow_comments=true, allow_photos=false, allow_videos=false, comments_period=3, comments_source=washpost.com, default_sort=, default_tab=, display_comments=true, is_ugc_gallery=false, max_items_to_display=15, max_items_to_display_top=3, moderation_required=false, stream_id=}!!!

FINAL commentConfig: {includereply=true, canvas_permalink_id=washpost.com/8bvh5zpd9k, allow_comments=true, commentmaxlength=2000, includeshare=true, display_comments=true, canvas_permalink_app_instance=bg52e9xhqr, display_more=true, moderationrequired=false, includefeaturenotification=true, comments_period=3, defaultsort=reverseChronological, canvas_allcomments_id=washpost.com/km4ey0dajm, includevoteofftopic=false, allow_videos=false, includesorts=true, markerdisplay=post_commenter:Post Commenter|staff:Post Writer|top_commenter:Post Forum|top_local:Washingtologist|top_sports:SuperFan|fact_checker:Fact Checker|post_recommended:Post Recommended|world_watcher:World Watcher|cultuer_connoisseur:Culture Connoisseur|weather_watcher:Capital Weather Watcher|post_contributor:Post Contributor, childrenitemsperpage=3, includeheader=true, includeverifiedcommenters=true, defaulttab=all, includerecommend=true, includereport=true, maxitemstop=3, source=washpost.com, allow_photos=false, maxitems=15, display_ugc_photos=false, includepause=true, canvas_allcomments_app_instance=6634zxcgfd, includepermalink=false}!!
Show Comments
Most Read Business