We migrated our office e-mail over to a new system last week.
Bye-bye Lotus Notes.
Hello Microsoft Outlook.
I probably spent half a day or so figuring out how to get my messages to flow into my various computers, tablets, phones and other gadgets, and I have to give credit to our IT department: They had folks standing by when I inevitably suffered some operator error.
I like to think I’m more tolerant than most in dealing with technology upgrades, perhaps because I have some familiarity with people who work the help desk. My office once was located among the newsroom’s tech staff, and my wife and son have toiled in the field. I’ve seen — and heard — just how nasty people can be when their software won’t work right. It is almost like they forget they are talking to another human.
Of course, it is easy to see why some get so exercised. Much of our work these days relies on functioning software and hardware. Any hiccup can bring a business to a halt.
How many times have you heard, “Sorry our computers are down, can you try back later?”
The indispensablity of technology in today’s workplace is one of the prime reasons why Capital Business today is launching a new Washington Post feature called “On I.T.” Each Monday, as part of The Post’s Washington Business coverage, the Capital Business team will explore how technology is transforming business.
We want to focus on what works, and what doesn’t, and profile the newest rock stars of the corporate suite, the chief information officers.
We also will continue to cover the subject regularly in our own pages and online, ever mindful that the information technology industry plays an outsized role in the local economy.
This is a new venture for us. Let me know what you think about the coverage. You can even send me an e-mail.