Hospitals are setting up hotlines and planning visits to churches, child-care centers and soup kitchens to sign people up for coverage. Like Genesis, some hospital systems received federal grants to train enrollment “navigators.” Others are paying contractors to enroll consumers and identifying patients with high unpaid bills to make sure they are covered for future care.
“Virtually everybody is asking for brochures and card tents that they can use in their various delivery sites — not just the hospital,” said Ellen Pryga, director of policy at the American Hospital Association. “Some of them are going to do a lot of community outreach. They’ll go to local community meetings. Some of them are likely to help out at health fairs.”
The Affordable Care Act creates online marketplaces, known as exchanges, where people lacking medical coverage can buy insurance. Helping consumers buy health plans on the exchanges will differ substantially from the Medicaid enrollment that hospitals and their contractors are used to.
Medicaid, the government program for the poor and disabled, allows enrollment and reimbursement for care even after it has been delivered. This will be true for people newly eligible for Medicaid, too, in the states that expand the program under the health-care law. But private plans sold through the exchanges will not pay hospital bills unless patients are members upon admission.
“Hospitals are now starting to focus on outreach programs to individuals who are [frequently admitted] and try to get them signed up for insurance, so when they do present to the hospital, they are covered,” said Jeff Silverman, a vice president at Emdeon, whose business includes helping hundreds of hospitals and academic medical centers manage revenue.
Vanguard Health Systems, a for-profit hospital chain based in Nashville, hired Emdeon’s Chamberlin Edmonds division to help enroll patients in the exchanges.
“We have data in our own systems to know who has come into our emergency rooms and what Zip codes they live in that might be exchange-eligible,” Keith Pitts, Vanguard’s vice chairman, told financial analysts in June.
Tenet Healthcare, a for-profit hospital chain that agreed in June to buy Vanguard, owns its own patient-enrollment and hospital-revenue consultancy, Conifer Health Solutions. Working with Conifer, Tenet expects to have at least one insurance application counselor certified under Affordable Care Act rules in each of its 49 hospitals, a company executive told stock analysts in early August.
Tenet declined to comment further. Vanguard did not respond to requests for interviews.
Mining patient records to get frequent customers covered is “clearly legal” for hospitals or their contractors under health privacy laws, said Mark Rothstein, director of the Institute for Bioethics, Health Policy and Law at the University of Louisville. “They are encouraging their patients who might well have financial problems to avail themselves of the health-insurance exchanges so they can get access to government-subsidized insurance.”
Health-law advocates welcome the effort. Given the timetable, limited training dollars and active opposition from Republicans, they say, the more organizations involved in exchange sign-up, the better. But with billions in revenue on the line, some worry hospitals will point consumers toward the insurance that is best for the hospital, not the patient.
“It’s the tug between the concern that hospitals are going to steer people toward whichever plan might give them the best rates and getting all hands on deck to get people enrolled,” said Laurie Sobel, an attorney for Consumers Union. Among those promoting enrollment, she said, “it’s very hard for people to tell the difference between who has a conflict and who doesn’t.”
Insurance sold through health-law marketplaces cannot discriminate against those with preexisting illness and must cover certain procedures. Nevertheless, the plans are expected to vary widely in cost-sharing for patients, reimbursement paid to hospitals and the size of caregiver networks.
With hospitals motivated to enroll the sickest and most expensive patients, insurers are eager to see healthier consumers sign up, too.
“There is broad agreement that for the new marketplaces to work, there needs to be broad participation, particularly among young and healthy people,” said Robert Zirkelbach, spokesman for the trade association America’s Health Insurance Plans.
Some patient advocates are less than comfortable with hospitals hiring contractors to help enroll consumers into the exchanges. “This is a very big business,” said David Roos, executive director of the nonprofit Covering Kids and Families of Indiana. “Some of them actually get paid for a percentage of the costs they recover on behalf of the hospital.”
Along with a few hospital systems and dozens of nonprofit groups, several for-profit hospital contractors won federal grants in August to enroll consumers.
One, Deco Recovery Management, got a $1.2 million navigator award to recruit South Carolinians into the exchanges. Concerned that its hospital business could conflict with the navigator job, Deco decided not to seek South Carolina hospitals as exchange-enrollment clients, Vice President Andy Foland said.
“Putting us in a situation where we’re also getting paid by the hospital for that creates a huge mess,” he said.
Kaiser Health News is an editorially independent program of the Henry J. Kaiser Family Foundation, a nonprofit, nonpartisan health policy research and communication organization not affiliated with Kaiser Permanente.