Nearly two dozen companies have been hacked in cases similar to the Target breach and more almost certainly will fall victim in the months ahead, the FBI recently warned retailers, according to an official who was not authorized to speak publicly. Not all of the compromised firms have been publicly identified, nor is it clear how many shoppers’ credit card numbers and other personal data have been stolen.
Banks, retailers and policymakers have been slow to address the growing sophistication of cybercriminals. Only 11 percent of businesses have adopted industry-standard security measures, said a recent report by Verizon Enterprise Solutions, and outside experts say even these “best practices” fall short of what’s needed to defeat aggressive hackers lured by the prospect of a multimillion-dollar heist.
“You’re going to see more and more people trying this,” said Nicolas Christin, a security researcher at Carnegie Mellon University. “If you just saw your neighbor win the lottery, even if you weren’t interested in the lottery before, you may go out and buy a ticket.”
Cybercrime cost U.S. companies an average of $11.5 million in 2012, according to a study by the Ponemon Institute, up 26 percent compared with the previous year. The effect on consumers can last for years, as they are left vulnerable to bogus charges and potential identity theft.
Experts say that reversing the rise in major data breaches would require expensive upgrades, including the adoption of end-to-end encryption, the walling-off of the most sensitive data on separate networks, and the adoption of newer credit card technology that holds customer information on an embedded chip rather than the familiar black magnetic strip now on most American cards.
Credit card chips can communicate with banks in a way that better protects a user’s private information, often requiring a personal identification number to verify a purchase. Such systems are widespread in most of the developed world but are appearing in the United States only gradually.
“Our decades-old payment system was not designed with cybersecurity in mind,” said Christopher Soghoian, principal technologist at the American Civil Liberties Union. “Times have changed. Data breaches now occur on a weekly basis, the result of which is that consumers become victims of fraud and identity theft.”
An industry group including the major American credit card issuers are pushing for widespread adoption of chip cards by October 2015. Consumer groups want Washington to mandate a faster and more complete shift, but federal regulators have balked at forcing the politically influential banking industry to invest in new technology, especially if there is a chance that it might not thwart future attacks.
In a sign of the growing concern over credit card security, Congress held four hearings last week to examine whether the industry and the government are doing enough to protect consumers. Tuesday’s meeting featured officials from the largest retailers at the center of the recent run of data breaches.
“The unfortunate reality is that we suffered a breach, and all businesses — and their customers — are facing increasingly sophisticated threats from cybercriminals,” John J. Mulligan, Target’s chief financial officer, told lawmakers.
Hackers lifted 40 million debit and credit card numbers from Target customers during the holiday season. The company later said thieves also grabbed personal information, including names, home addresses and telephone numbers, of an additional 70 million customers in that attack. Other companies, including craft store Michael’s and hotel-management firm White Lodging Services, have since reported breaches of their computer systems.
“I think we’re going to hear a lot about these breaches over the next year,” said Brian Krebs, a cybersecurity journalist who blogs at KrebsOnSecurity.com. “It just looks like some of the guys involved in this activity have compromised a ridiculous number of companies.”
Krebs reported that the Target breach happened after criminals gained access to the company networks through a contractor that was servicing heating and air-conditioning systems at several stores.
Department store Neiman Marcus also was attacked recently. Its senior vice president, Michael Kingston, told lawmakers Tuesday that the company’s antivirus software was virtually useless in defending its computers. The retailer didn’t detect that its credit card systems were being hacked, and the company did not learn of the intrusion until the beginning of January, many months after it began.
His reference to antivirus software drew scoffs from security experts, who compare the protections offered by such programs to a flu shot — capable of staving off infection from wide and unfocused threats but of little value against a serious attacker determined to breach a specific network.
Security experts say companies must install systems that detect and halt intrusions quickly, before massive amounts of personal data can be lost.
“Companies need to be hunting on their networks constantly . . . looking for signs of compromise,” said Shawn Henry, former head of cybercrime for the FBI and now president of Crowdstrike Services, a security company. “If you give people unfettered access for weeks and months and years, they can do a lot of damage.”
The recent conviction of Russian national Aleksandr Andreevich Panin in federal court offers a window into the robust market for malicious software. Panin, the architect of SpyEye malware, sold his virus for as little as $1,000 online through invitation-only forums, prosecutors said.
At least 150 hackers snagged versions of SpyEye between 2009 and 2011, using the virus to set up servers designed to steal money from bank accounts. One customer made more than $3.2 million in six months using the virus. Panin’s code, which automates the theft of user names, passwords and PINs, infected more than 1.4 million computers worldwide.
Although experts predict that retail cyberattacks are likely to increase, the long-term forecast is a matter of debate. Companies may succeed in strengthening their defenses over the next several months, deterring hackers. Or, the surge of stolen credit card information on the market may cause a glut and drop prices to the point at which incentives for new attacks shrink, said Christin, the Carnegie Mellon researcher. Currently, the price is about $15 to $20 per card.
“From a researcher’s point of view, it’s actually very interesting,” he said. “I think there’s going to be market saturation.”