BOSTON — Target said PIN data of some customers’ bank ATM cards were stolen in a massive cyberattack at the third-largest U.S. retailer, but it was confident that the information was “safe and secure.”
The stolen PIN data was “strongly encrypted” when it was removed from Target’s systems, spokeswoman Molly Snyder said in a statement Friday.
“The most important thing for our guests to know is that their debit card accounts have not been compromised due to the encrypted PIN numbers being taken,” Snyder said.
Target uses the Triple DES encryption standard that can only be unlocked with a digital cryptographic “key” when the PIN data is received by the company’s outside payment processor, she noted. Target has declined to identify its payment processor.
“The ‘key’ necessary to decrypt that data has never existed within Target’s system and could not have been taken during this incident,” Snyder said.
Some security experts said that even if the encryption is not broken, cybercriminals can still break the PINs.
“There is potential for gaining access to debit card accounts,” said Shane Shook, an executive with the cybersecurity firm Cylance.
While it is virtually impossible to decrypt a PIN without the digital key to unlock it, Shook said many debit card holders choose easy-to-guess numbers such as 1234. He said that in some investigations he has found that more than 20 percent of PINs could easily be guessed.
Chris Morales, research director with NSS Labs and a security expert who has helped investigate major breaches, said the hackers may be able to crack the PINs on some of the stolen debit cards.
U.S. merchants and banks have refused to adopt technologies used overseas, such as embedding credit cards with computer chips for additional security. Instead, PINs are used to secure accounts, leaving them more vulnerable to theft.
“PINs are not secure,” Morales said.
Madeline Aufseeser, a credit card analyst with research firm Aite Group, said she does not believe the hackers could unscramble the PINs, but still advises Target customers whose accounts have been compromised to replace their cards immediately.
“Smart consumers are calling their banks and getting them reissued,” she said. “Better safe than sorry.”
Target has said little about how the cybercrooks accessed its network or stole the data in the attack, which breached 40 million payment card numbers at unprecedented speed.
The attack began Nov. 27, the day before the Thanksgiving holiday, and continued until Dec. 1, making it the second-largest data breach in U.S. retail history. The largest breach against a U.S. retailer, uncovered in 2007 at TJX, led to the theft of data from more than 90 million credit cards in about 18 months.
News of the breach at Target has hurt the retailer’s reputation and stock price. Target’s consumer perception scores dropped to their lowest level since 2007 after the breach, according to a survey of 15,000 people by YouGov BrandIndex, which tracks thousands of brands around the world.
The Minneapolis-based retailer’s shares have fallen about 2.3 percent since Dec. 18, when news of the cyberattack broke, while the Standard & Poor’s 500 index has risen 1.7 percent during the same period. Target shares closed at $62.15 Friday, down 0.5 percent.