What to do if you have a complaint about hospice care

If you or a loved one has received unsatisfactory care from a hospice, here are a few steps that experts recommend you take:

●Make sure you know what a hospice ought to provide. The American Hospice Foundation, a consumer advocacy group, offers information here: americanhospice.org/learning-about-hospice

Here is how Medicare defines the hospice services it pays for: www.medicare.gov/publications/Pubs/pdf/02154.pdf

● Contact the hospice’s management and discuss your concerns.

●Contact the health department in your state and file a formal complaint. Those agencies are paid by the federal government to investigate.

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