Apple responds to Maps complaints

September 21, 2012

Apple users have been complaining about the iPhone’s Maps feature since it was launched Wednesday as part of Apple’s new operating system. The navigation app, which replaces Google Maps on the smartphone, just isn’t up to snuff, they say.

Problems ranging from mislabled plots of land to poor-quality business results have cropped up as users try out the program, among the features Apple added for the iOs 6 update.

Other new additions, such as Flyover — which shows users 3D models of select cities — and audio turn-by-turn navigation, have been overshadowed by the accuracy issues in Maps. Critics have noted that Apple has no public transit routes in the app, which can be crucial for users in big cities.

In response to the complaints, Apple spokeswoman Trudy Muller said that the program is a work in progress and that the company is listening to its customers’ concerns.

“We launched this new map service knowing that it is a major initiative, and we are just getting started with it,” Muller said. “We are continuously improving it, and as Maps is a Cloud-based solution, the more people use it, the better it will get.”

She said that Apple is “also working with developers to integrate some of the amazing transit apps in the App Store into iOS Maps. We appreciate all of the customer feedback and are working hard to make the customer experience even better.”

The iPhone 5, which comes loaded with iOS 6, went on sale Friday. Its price starts at $199.

Related stories:

Apple iOS 6: Maps mars otherwise solid update

Apple’s iPhone 5: What does it cost to make?

Apple’s iPhone 5: Review Roundup

Hayley Tsukayama covers consumer technology for The Washington Post.
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