Apple says it’s fixing iMessage bug in iOS 7


Apple is planning to release an update to iOS 7, to address a new bug. Above, the home screen of an Apple Inc. iPhone 5 operating iOS 6, left, and an iPhone 5C operating iOS 7 is displayed in San Francisco, California. (David Paul Morris/Bloomberg)
October 2, 2013

Apple users are reporting another bug in the updated iOS 7, this time having to do with the messaging app.

According to posts on MacRumors’s help forums, several users have noticed that the app is acting up and forcing some to resend messages. Others say that they aren’t able to send messages over the iMessage platform, which lets Apple users send free texts and photos over WiFi networks rather than using traditional messaging plans.

Some users are also reporting that their messages seem to go through but then appear with an alert after being sent.

Apple confirmed it knows about the problems with iMessage, and is looking into the matter.
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” the company said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

On the forums, users have offered a couple of quick solutions that appear to be solving the problems. One suggestion is for users to turn off iMessages, reset their network settings through the “general” settings menu, and then turn the messaging feature back on.

Of course, there’s the old standby: rebooting your phone.

The problems appear to date from the company’s most recent system update, iOS 7.0.2., which Apple released last month to fix a flaw that let anyone bypass an iPhone lockscreen without using the passcode.

Apple’s new iOS 7 system has drawn its share of praise but also criticism from those who find it off-putting — or even nausea-inducing, thanks to the new zoom animations and dynamic backgrounds.

Users who don’t like feeling dizzy when they look at their phones can cut down on some of the background movement by heading into the “general” settings and flipping the “reduce motion” switch in the “accessibility” menu.

Related stories:

Apple releases iOS7 update to address lock screen bug

Apple’s iPhone isn’t waterproof, no matter what the Internet says

Follow The Post’s new tech blog, The Switch, where technology and policy connect.

Hayley Tsukayama covers consumer technology for The Washington Post.
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Apple is planning to release an update to iOS 7, to address a new bug. Above, the home screen of an Apple Inc. iPhone 5 operating iOS 6, left, and an iPhone 5C operating iOS 7 is displayed in San Francisco, California. (David Paul Morris/Bloomberg)
October 2, 2013

Apple users are reporting another bug in the updated iOS 7, this time having to do with the messaging app.

According to posts on MacRumors’s help forums, several users have noticed that the app is acting up and forcing some to resend messages. Others say that they aren’t able to send messages over the iMessage platform, which lets Apple users send free texts and photos over WiFi networks rather than using traditional messaging plans.

Some users are also reporting that their messages seem to go through but then appear with an alert after being sent.

Apple confirmed it knows about the problems with iMessage, and is looking into the matter.
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” the company said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

On the forums, users have offered a couple of quick solutions that appear to be solving the problems. One suggestion is for users to turn off iMessages, reset their network settings through the “general” settings menu, and then turn the messaging feature back on.

Of course, there’s the old standby: rebooting your phone.

The problems appear to date from the company’s most recent system update, iOS 7.0.2., which Apple released last month to fix a flaw that let anyone bypass an iPhone lockscreen without using the passcode.

Apple’s new iOS 7 system has drawn its share of praise but also criticism from those who find it off-putting — or even nausea-inducing, thanks to the new zoom animations and dynamic backgrounds.

Users who don’t like feeling dizzy when they look at their phones can cut down on some of the background movement by heading into the “general” settings and flipping the “reduce motion” switch in the “accessibility” menu.

Related stories:

Apple releases iOS7 update to address lock screen bug

Apple’s iPhone isn’t waterproof, no matter what the Internet says

Follow The Post’s new tech blog, The Switch, where technology and policy connect.

Hayley Tsukayama covers consumer technology for The Washington Post.
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