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Dropbox: Issues from buggy update are fixed

Dropbox users should be able to access their files as usual, the company said in a Sunday night blog post, after a buggy update to the file storage site’s servers disrupted services for more than two days.

Late Sunday night, the firm said that it was still working out “a few last issues with the Dropbox photo tabs” but that the service should be running smoothly for its 200 million users. The firm explicitly denied that any user information had been compromised during the outage, which began Friday. Some Twitter users claiming an association with Anonymous said they had attacked the site to remember Internet activist Aaron Swartz a year after his death.

Dropbox said that was not the case and that the outage was due to a problem with internal maintenance.

“Claims of leaked user information are a hoax,” the company said in an official blog post that provided running updates on the site’s status.

In a post-mortem note on the outage, Dropbox head of infrastructure Akhil Gupta said that there was a problem with databases the firm uses to provide services such as album sharing or the ability to upload photos straight from Dropbox users’ cameras, but that the actual files were never at risk.

Gupta said that, in light of the outage, the company has modified its updating processes to further verify that its system is updating properly and also said that it released a tool to help any firm with large amounts of data deal with similar problems. The company said it plans to make that tool openly available to others in the future.

“We know you rely on Dropbox to get things done, and we’re very sorry for the disruption. We wanted to share these technical details to shed some light on what we’re doing in response,” Gupta wrote.

Follow The Post’s new tech blog, The Switch, where technology and policy connect.

Hayley Tsukayama covers consumer technology for The Washington Post.



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