Since the FBI took down the virus’s authors in November, the agency has had a safety net of servers to handle traffic from infected machines in order to give folks time to find and clear out the malicious program. The contract on that safety net ran out at 12:01 a.m. on July 9.
Ahead of that deadline, there’s been a big push to let folks know about the virus, which initially redirected infected users’ Web traffic to fake or counterfeit servers. Even Facebook and Google have been notifying users that their Mac or PC computers may be infected. But even with those efforts, FBI spokeswoman Jenny Shearer told ABC News Friday that there were still around 46,000 U.S. users who would lose connectivity.
If you’re one of those folks — maybe reading this from your phone because your computer won’t connect — there’s still no reason to panic. It may take a little while to get things back up and running, but you won’t be cut off from the Internet forever. For any person having trouble getting their computer back into fighting form, the FBI also recommends that you call your Internet service provider to let them know you’re having problems.
The first thing to do is to back up your important files onto an external hard drive to make sure that your essential items are safe. In some cases, you may have to reinstall your operating system to completely to get rid of the persistent virus, so having a second copy of your most important items is key.
From there, you’ll have to run a scan. There are plenty of virus tools out there that can get rid of the virus — but many of them require, well, a download. These include programs such as Windows Defender Offline, MacScan and PowerEraser: for a complete list go to the DNS Changer Working Group Web site.
If you do have these tools on your computer already, you can run a scan to remove the virus. Otherwise, call your Internet service provider for their best advice on what to do next.
Once your scan is done, you may also have to reset your router or modem settings to get back up to speed. The OpenDNS group has a good explainer on how to set your own DNS settings, though users may want to contact their Internet providers to get instructions on how they want customers to have their settings configured.
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