Moto X’s botched Cyber Monday deal rides again


Moto X phones on display at the Motorola Mobility launch of the new Moto X phone in New York. Motorola will rerun its phone promotion after site glitches blocked purchases. (ANDREW GOMBERT/EPA)
December 4, 2013

Did you miss out on the chance to pick up a Moto X at a $150 discount on Monday? You weren’t the only one.

Even those who remembered to swing by Motorola’s Web site to get the price cut on the unlocked version of Motorola’s flagship phone found technical glitches standing between them and a complete purchase.

So, Motorola is running the promotion again, after apologizing to consumers in a company blog post. Potential shoppers will get two more chances to pick up the unlocked version of the Moto X for $349.

The first wave of the promotion starts at noon ET on Wednesday. A second sale is scheduled for the same time on Monday, Dec. 9. To deal with the demand seen on Cyber Monday, Motorola said that it is doubling the quantity of phones available for the deal.

Shoppers who hit Motorola’s site at noon will be able to register for the promotion and will receive a code for the phone discount that stays active for one week. That gives buyers the chance to take some time with the Moto X’s customization options and potentially lessens the stress on the Moto Maker site. (“Take your time and have fun,” the blog post notes.)

Moto X phones are assembled in Texas, so buyers who submit their order within that week should be able to get the Moto X “in time for the holidays,” the firm said.

In addition to the Moto X price cut, the firm is offering a 30 percent discount on some smartphone accessories. Neither promotion applies to the new, lower-cost Moto G.

Hayley Tsukayama covers consumer technology for The Washington Post.
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