Sony updates PSN terms to nix class action lawsuits


Customers who’ve signed Sony’s new terms of service will have to turn to individual arbitration for complaints or opt out in writing. (Kim Kyung-Hoon/Reuters)
September 16, 2011

Sony has updated the terms of service for its PlayStation Network to include a clause that would keep customers from filing class action lawsuits against the company, “its affiliates, parents or subsidiaries.”

The Examiner reported that the language was included in Sony’s new terms of service for the network, which many gamers will likely approve without reading.

Sony does provide gamers the opportunity to opt out of the arbitration requirement and the class-action waiver, but puts the onus on the customer to contact Sony in writing within 30 days of accepting the new terms.

Several companies include similar language in their terms of service, requiring that customers pursue individual arbitration to resolve disputes with the company. In April 2011, the Supreme Court ruled that companies could ban class-action efforts when companies require that consumers pursue complaints through individual arbitration rather than lawsuits, the Post reported at the time.

Sony is currently facing some class action lawsuits related to a breach in April of the PSN, which compromised the personal details of approximately 77 million Sony customers.

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Hayley Tsukayama covers consumer technology for The Washington Post.
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