Verizon customers reporting outages

December 21, 2011

Verizon customers across the country have been reporting data outages Wednesday, as they wake up to find that they are having trouble accessing the company’s 3G and 4G networks.

Looking at Verizon support forums and updates from the Verizon support Twitter account, customers from the East Coast, Midwest and Great Plains states have all reported that they are unable to access data networks since early Wednesday. Not all customers appear to be affected, but there are numerous reports from each region, indicating it could be a series of smaller outages or problems with devices.

Verizon did not immediately respond to a request for comment on the complaints. There’s also been no mention of a large outage on the company’s official customer service Twitter account, where the wireless carrier has announced service updates in the past.

Right now, the account is answering individual questions about data problems and troubleshooting problems customer by customer.

The nation’s largest wireless carrier, Verizon has been consistently praised for its reliable network, but has faced a couple high-profile outages one year after its LTE rollout. Earlier this month, users reported a nationwide 4G network outage. 3G connections were not affected in that outage, but users Wednesday are reporting trouble getting on both data networks.

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Hayley Tsukayama covers consumer technology for The Washington Post.
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