J.D. Power Offers More Proof That Voice-Recognition Systems Are The Worst Things In Our Cars

August 29, 2014

Earlier this month, J.D. Power's Kristin Kolodge told a group of conference-goers that voice-recognition software is the most troublesome technology found on cars today. Of all the problems that customers have with their new vehicles, Kolodge said that complaints about voice-recognition are more common than any other.

Now, a new study from J.D. Power offers some statistics to back up Kolodge's claim.

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Between February and May 2014, Power polled 86,118 new-car owners within 90 days of their vehicle purchase. The firm then compiled that data to create the 2014 Multimedia Quality and Satisfaction Study, which was released today. Here are some of its major findings:

 The biggest takeaway of all, though, is the danger that ACEN technology poses to automakers, mostly because it's very difficult to fix. As Power's Mike VanNieuwkuyk explains:

"Problems such as wind noise can sometimes be adjusted at the dealership. With voice recognition and connectivity problems, owners have had to learn to live with the shortcomings of this feature and instead rely on such work-around options as knobs and controls on the steering wheel and head unit to offset the core problem. Despite having alternative controls, this problem still negatively impacts owner satisfaction."

Which is something we've known for some time. So, why are automakers still churning out terrible infotainment systems? If you know, please share.

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