Put Your Money Where Your Mouth Is

I visited the new Old Town store. Chaotic! The staff at the registers were less than helpful. For example, you will be asked if you want lettuce, tomato, and onion on your burger. You will not be asked about ketchup, mustard or any other condiment you don't even know exists because they don't list them. Anywhere! All of our tickets said "Medium Well" but no one asked us about that either. I got a single bacon cheeseburger and asparagus spears, no drink, for $14. And what a pleasant surprise back at my office to find a burger without any condiments on it. They have been open for 2 weeks, they should know customers are new and need some help. I don't think I will be going back. I like their burgers but I can't afford the frustration.

Over-hyped and Expensive

There is nothing so special about this over-rated, over-priced average burger joint where they get orders wrong.

Those are good burgers, Walter.

I think the quality of the burger varies greatly depending on the time of day you hit this place. This was my second visit to BGR. After having gone once at lunch hour and not being impressed, I decided to give it a second chance on a less crowded Sunday afternoon. Asked for my bacon cheese burger medium rare hoping it would actually come out somewhere around true medium. I must say this second burger was pretty legit. Juicy, good thick-cut bacon, fresh tomato. Points off for very average fries (should have stuck with the sweet potatoes). Milkshakes were decent, but nothing to write home about.

Truly more hype than taste

Went to BGR because of the buzz and to see how it compares to the rest of the local burger joints. BGR's burger are ground too much so the meat is mush. The brioche is a nice touch but could be better. The fries are marginal and the onion rings were watery? How they managed this is beyond me. I would like to know what the sweet potato fries taste like however unfortunately the food was so bad I will not be going back. Almost anything is worth a try but this rises rather sinks to the level of don't bother.

bad service, very average burgers

not at all impressed; always like to support local restaurants, but awful service and average burgers will keep me away.

Delicious but Huge portions

We read the previous reviews and have to say we didn't experience any problems. The service was quick, polite, and friendly. We ordered a bacon cheese burger, and cheese burger and it took about 15-20 min to cook. The yukon fries were excellent! Onion rings ok, Burgers were really good but HUGE! Served on a pizza tray and we didn't realize how much we had eaten... hours later I still feel like I'm about to give birth to a food baby. I am a total GLUTTON.It was excellent & we'd go back. I've had the greek burger too and it was fantastic! And the double chocolate milk shake was sinful! The best either of us have ever had! We were smart enough to share it though otherwise our stomachs definitely would have exploded a la "History of the world"

Totally Overrated

I have been to BGR twice, the first time because of all the hype. I was disappointed and underwhelmed; the burgers were average, at best. We decided to give it another try, thinking perhaps we went on an "off" day, but tonight was even worse--and the service was just as bad as the food. It took nearly a half hour for BGR to cook two cheeseburgers, and even then they were not cooked as we requested (well done) and the cheese was not even melted! Also, the buns were quite greasy--an oily/buttery mess. And the chocolate shake was disgusting--way too rich, it almost tasted like extra thick cocoa. Two burgers, one soda, and one shake (no fries) cost $23. It was awful and overpriced, and we will definitely not be returning!

Solid

Wow. Lots of opinions on this place. I stumbled upon BGR when I was looking for a place to eat after coming out of a nearby spa. I was pleasantly surprised by the tasty, juicy burger. In fact, it was a revelation. Would go there again, but I did see them mess up the orders of several other diners while I was there. Be vigilant.

Meh...

I work 100 feet from this place and have tried it several times. The good: the burgers are actually pretty good. The ingredients are solid, buns are fresh and toasty, and the meat is usually cooked how you want it. They've screwed up a couple of times, medium-wells when i ordered medium-rare. The bad: they continually struggle with their service. Ordering is chaotic & it seems like the kitchen operation is even worse (however this may be a lunchtime only problem, as i've never been there for dinner or on the weekends). The ugly: burger, fries & a drink will run you $10+. Houston's Woodmont Grill, which is a block away, sells a much better burger & fries for $13...Your call.

Best Burgers in Town

I normally don’t write reviews, but after reading some the most recent reviews on BGR, I have to weigh in. They are the best burgers in town – hands down. Take if from a someone raised by a junk food junkie – I know my burgers. It is not often that you get a tasty burger and fries, eat the whole thing and not walk away feeling disgusting. I attribute it to the high quality meat served by BGR. I’ve been many times and have never had poor service or issues with the line. I have to admit, it is a little pricey and sometimes the wait can be annoying, especially with a fidgety toddler in tow, but once the burger arrives all is forgiven.

Overrated!

Don't waste your time. Completely average or worse and nothing worth going out of your way for. Very disappointing.