Chinatown spot is quick on serving enjoyable food, but if you like your Thai spicy, make sure to tell the staff.
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We went hoping for a quick, fun meal, but the service was quite slow (even though the diner-to-staff ratio was insanely low) and there was a great degree of apathy among the staff. Food was OK, but overpriced. Nothing special AT all.
Horrible experience and I will never return: 1. A live roach was beneath my napkin. Neither our waitress nor the manager apologized. 2. The manager dimmed the lights in the entire restaurant. Perhaps this would prevent other visitors from seeing the wildlife, but don’t vermin come out of their homes in the dark? 3. Our waitress was extremely unfriendly and we had to specifically ask for water on our table. She was extremely sullen and did not go out of her way in the slightest to make our meal more enjoyable. 4. Our waitress confronted us for leaving no tip. After we rattled off the reasons we chose not to reward her for her poor service, she huffed and stormed off. Kanlaya used to be my favorite but I will never return.
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