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  • Date Posted:

    01/04/12
  • Job Function:

    Property Manager
  • Job Status:

    Part-Time
  • Industry:

    Hotels, Restaurant, Food Service
  • Job Code:

    216162-984
  • Contact Information:

    Employer Site
 
 
 
 
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more jobs from this company
 
 
 
 
 

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PT Concierge M-F 4pm-10pm

Bozzuto - Dunn Loring, VA

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Job Description:

The Bozzuto Concierge delivers a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Bozzuto’s luxury apartment homes.

Our expectations of you in this role:

1. Superior Customer Service

  • Know and acknowledge residents by name.
  • Stand and greet customers/residents/guests
  • Answer phones by the 3rd ring with the designated warm and friendly greeting.
  • Utilize outstanding interpersonal and communication skills
  • Remain calm, professional and courteous when handling situations where residents or vendors may be upset or dissatisfied.
  • Resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc.
  • Immediately direct service requests to maintenance team and escalate issues as appropriate to management.

2. Build a sense of community.

  • Attend Chamber meetings
  • Become an expert on community attractions and local amenities. Provide recommendations to residents.
  • Create and manage monthly community calendar
  • Be an ambassador for the Bozzuto brand
  • Actively participate in social media opportunities
  • Attend all resident events.
  • Establish Signature Services and build quarterly.

3. Manage front desk.

  • Log and audit packages daily.
  • Complete service request call backs.
  • Close service requests daily in the community’s software i.e. Yardi, One Site etc.
  • Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas etc.
  • Update communication log daily by shift.
  • Communicate effectively and timely with office and maintenance team.
  • Keep front desk clean and organized.

Required Skills:

Personal Competencies

  • Integrity/honesty
  • Organization and planning
  • Calm under pressure
  • Creative/innovative
  • Attention to detail
  • Proactivity/takes initiative
  • Listening skills
  • Written and verbal communication skills

Technical/Functional Competencies

  • Microsoft Office  - word, excel, PPT
  • Social Media skills – Facebook, Twitter,
  • Internet

Required Experience:
  • 2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role.

Bozzuto's mission is to create the best possible living environment for our customers and to do so in a way that creates community and respects the world in which we live. From the very beginning, our success has been built around our four core values:

  1. Concern - for the communities we touch.
  2. Creativity - in everything we do.
  3. Passion - in our approach to business.
  4. Perfection - as a goal worth pursuing.

Supporting these values is a set of beliefs or practices that guide us in how we do business and conduct ourselves on a daily basis.

We are proud to be an Equal Opportunity Employer m/f/d/v.




Apply Now
 
 
 
Company Profile

Bozzuto

Total Employees: 1,100
Best Places to Work

In 1988, a small but unusually structured real estate company was founded. More than 20 years later, Bozzuto is nationally recognized for its expertise in residential property management, construction, homebuilding, development, and acquisitions. When we look back at our history, we are proud to observe that while the size and reach of our business is now dramatically different, our values haven’t changed.

We are also proud of our remarkable employees, without whom this success story could not have happened. Bozzuto employees have always been focused on giving their best for our customers. We’ve never been interested in being the biggest – only the best. And being the best starts with having the best employees in the business.

Lastly, we are honored that the Washington Business Journal named us one of the “Best Places to Work” in the greater Washington, D.C. area four times in the past six years (2005, 2009, 2010 and 2011). This recognition is a testament to our unique culture and to the extraordinary group of people who work for our company.

We encourage you to learn what Bozzuto strives for and what we can offer you as an employer. Becoming a Bozzuto employee means more than simply finding a job – it’s about joining a family of individuals who strive to provide an unparalleled experience for those whose lives we touch.

For more information, please visit http://www.bozzuto.com.
Benefits
Our comprehensive list of benefits for full-time employees include:

Paid holidays, personal days, and vacation days allowing you to take time off with family and friends when you want and need to.
Sick pay, short-term disability and long-term disability providing you with income if you are not able to work.
A 401(k) retirement savings plan including a 50% company match for every dollar you contribute to the plan, up to 3% of your pay.
Comprehensive and affordable medical plan choices with coverage available for your eligible dependents.
Comprehensive dental plan covering 100% of your preventive care expenses and a percentage of most other expenses.
Comprehensive vision care plus vision discounts with most health care options.
Free employee life insurance at one times your pay, plus the ability to purchase additional coverage.
Employee assistance plan providing confidential counseling and referral services 24 hours a day, 365 days a year, with up to three free visits per issue.
Flexible spending accounts giving you the ability to contribute to accounts on a pre-tax basis to cover out-of-pocket health care and dependent child care expenses.
Discounts on the lease of a Bozzuto-managed apartment home If you work at Bozzuto-managed community you are eligible for a discount on your monthly rent. The amount of the discount varies by community.
Employee Home Purchase Program a unique benefit that provides you with a discount on the purchase of a new Bozzuto home. For each month of service, you receive a credit of $350 toward the purchase. That's $4,200 a year!
Apply Now
 
 
 
 

Didn't find what you were looking for?

Keywords

Location

  • Date Posted:

    01/04/12
  • Job Function:

    Property Manager
  • Job Status:

    Part-Time
  • Industry:

    Hotels, Restaurant, Food Service
  • Job Code:

    216162-984
  • Contact Information:

    Employer Site
 
 
 
 
8
more jobs from this company
 
 
WPNI ID: 31714157