This position is located in our VA, Fairfax facility
Responsible for deployment, configuration, integration, technical documentation, testing, administration and training of BMC ITSM suite (v7.6) and (v8.1) in accordance with customer requirements. Knowledge of Service Now products.
Participate in workshops for the purposes of tooling requirements definition and validation of requirements against tool capabilities and constraints.
Refine existing functional requirements for ITSM tools and participate in the development of an integrated ITSM and monitoring/event management tooling strategy and architecture.
Work with stakeholders to develop enterprise and regional tool implementation strategies and plans.
Share responsibility with internal and customer team members to deploy, configure, and where necessary customize various aspects of Incident, Change, Service Request Manager (SRM) Release, and Configuration Management (Atrium).
Participate in the development of test cases and plans. Execute action plans to correct testing anomalies.
Administer, tune and support deployed solutions in a mission critical 24x7 environment.
Develop detailed technical and operational documentation.
Participate in the development of technical training materials.
Deliver technical training to client staff.
Participate in the development of end-user training materials.
Participate in the delivery of end-user training, as required.
Develop a transition plan from Remedy to Service-Now
Cloud computing experience
Participates in special projects as required.
Bachelors Degree in a related discipline.
Masters Degree preferred.
Minimum 4 years of experience architecting, implementing, developing and integrating BMC Remedy solutions.
Minimum 2 years of experience architecting, implementing, developing and integrating BMC Remedy ITSM.
Hand-on experience deploying, configuring, and integrating three or more ITSM modules:
Knowledge of Service-Now products
oConfiguration Management (Atrium)
Hands-on experience with multi-tenancy.
Knowledge of Service-now support experience
Knowledge of Service-Now integration experience
Knowledge of Service-Now administration experience •Hands-on experience with Remedy performance tuning/performance optimization.
Hands-on experience establishing basic integrations between event management/monitoring solutions and BMC Remedy for the purpose of auto-generation of Incidents, Work Orders, and/or Requests for Change (RFCs)
+3 years consulting experience
ITIL Foundation Certificate
Requires 10-15 years experience.
Candidate must take initiative in providing solutions to problems. Teamplayer with excellent communication skills (written and verbal).
Must have a positive attitude toward change.
Must have worked at FERC/ DOE or similar environment.
This position will be Contingent upon Customer approval. Click Here to Apply