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  • Date Posted:

    06/04/14
  • Career Level:

    Manager (Manager/Supervisor of Staff)
  • Education:

    Bachelor's
  • Job Function:

    Management
  • Job Status:

    Full-Time
  • Industry:

    Consulting, IT, Computer Hardware
  • Job Code:

    14007PL
  • Contact Information:

    Employer Site
 
 
 
 
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Configuration/Workflow Queue Manager with TS/

CSC - Hanover, MD

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Job Description



Job Title:

Configuration/Workflow Queue Manager with TS/SCI polygraph reqd (Hanover,MD)

Requisition ID:

14007PL

Job Category:

HAAE1750: Application Engineer 05

Schedule:

Full-time

Job Type:

Regular

Employee Status:

Regular

Travel:

No

Job Posting:

Jun 3, 2014, 1:58:21 PM

Description



Our customer provides real-time high-level of service quality to guarantee access to critical systems.  This position works with the Operations workflow team, spanning across organizations and utilizing many ticketing tools.  This position ensures compliance with enterprise requirements, including workflow, processess inside and outside of tools, change processess, and approvals. 

 

Essential Job Functions

  • Works in conjunction with the business development staff; creates new business by identifying customer purchasing requirements and technical specifications.
  • Assists in defining and creating demonstration software and systems to showcase products and systems.
  • Provides answers to customer inquiries concerning system software and applications, pre-sale and post-sale. Refers inquiries as necessary to appropriate personnel.
  • Assists in testing user configurations for system compatibility. Documents and provides support; resolves issues to ensure that the system is functioning according to specifications.
  • Interacts with engineering groups to assist in the design changes to equipment. Assists in tracking the progress of the projects with accountability to the customer, project manager and management to ensure an on-time and smooth product launch for the customer.
  • Assists in the training of customers on systems applications.




Qualifications




Basic Qualifications
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in computer science, engineering or related field preferred
  • Three or more years of applications engineering, field support or technical sales experience
  • Experience working with department/account overall business objectives and goals
  • Experience working with operating systems
  • Experience working with software tools including compilers, assemblers, debuggers and simulators
  • Experience working with assembly languages such as HTML programming, MySQL, C, C , etc
  • Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management


Other Qualifications

Program Qualifications:

  • TS/SCI with Full Scope Polygraph required
  • Security certification required
  • Load configurable items throughout the enterprise.  Helps manage any changes or taskings to occur across the enterprise that will affect configurable items.
  • Monitor the service ticket workgroups (queues) to assign tickets to Service Desk technicians or re-assign to appropriate workgroups. 
  • Must be able to work under pressure.
  • Must be able to effectively communicate with manager, team leads, technicians, and others as appropriate. 
  • Communication skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Analytical and problem solving skills
  • Ability to troubleshoot technical problems either on-site or remotely
  • Ability to comprehend and filter information in design/sale/support of products and systems
  • Willingness to travel


Remote Work Authorized:

No

Relocation Assistence:

Not Available

Clearance Level:

TS/SCI with Polygraph



Apply Now
 
 
 
Company Profile

CSC

CSC: The Power to Make a Difference.

Fifty years ago, Computer Sciences Corporation became the first software company to be listed on the NewYork Stock Exchange. Today, we continue to set records for performance and service in an extraordinarily wide spectrum of industries.

Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
Apply Now
 
 
 
 

Didn't find what you were looking for?

Keywords

Location

  • Date Posted:

    06/04/14
  • Career Level:

    Manager (Manager/Supervisor of Staff)
  • Education:

    Bachelor's
  • Job Function:

    Management
  • Job Status:

    Full-Time
  • Industry:

    Consulting, IT, Computer Hardware
  • Job Code:

    14007PL
  • Contact Information:

    Employer Site
 
 
 
 
242
more jobs from this company
 
 
WPNI ID: 35142932