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  • Date Posted:

    06/26/14
  • Career Level:

    Experienced (Non-Manager)
  • Education:

    Associate's
  • Job Function:

    Technician, Help Desk
  • Job Status:

    Not Listed
  • Industry:

    IT
  • Job Code:

    222906.1
  • Contact Information:

    Employer Site
 
 
 
 
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Sr. Help Desk Tech TS w/SCI (A+ required)

General Dynamics Information Technology - Suitland, MD

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This position is located in our MD, Suitland facility



Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of Classified related systems.
2. Installs, configures, and upgrades Classified hardware and software.
3. Moves/Relocates Classified Systems.
4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
5. Provides troubleshooting and support.
6. Provides phone support for local and off-site users.
7. Provides guidance and work leadership to less-experienced technicians.
8. Maintains current knowledge of relevant technologies as assigned
9. Participates in special projects as required.
10. Train the military on hardware support

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
8570.1M compliance (A+CE) or A+ with Security+CE or Network+CE.




3-5 years of directly related experience supporting help desk operations
3+ years hardware maintenance and repair in Windows, LINUX, and UNIX based infrastructure
2+ years experience with Remedy


Excellent Customer Service and Problem Solving skills
Strong written and verbal communication skillsMust be knowledgeable about desktop systems, printers, CAC readers, Windows XP, Win7, AD, and networks.
Experience with Altiris, WSUS, and/or SCCM required
Knowledgeable with telephone, VOIP, video projector and VTC technology


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Company Profile

General Dynamics Information Technology

Business Focus: IT and Engineering Solutions
Industry Category: Defense, Engineering, Government Contractor, IT
Local Offices: DC Metro Region
Total Employees: 21,000
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.

With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.
Apply Now
 
 
 
 

Didn't find what you were looking for?

Keywords

Location

  • Date Posted:

    06/26/14
  • Career Level:

    Experienced (Non-Manager)
  • Education:

    Associate's
  • Job Function:

    Technician, Help Desk
  • Job Status:

    Not Listed
  • Industry:

    IT
  • Job Code:

    222906.1
  • Contact Information:

    Employer Site
 
 
 
 
651
more jobs from this company
 
 
WPNI ID: 35258707