Hints From Heloise: A no-win situation

Dear Readers: Here is a response to a SOUND OFF about new customers getting the best deals:

“The Huntsville (Ala.) Times ran a letter (in this column — Heloise) where someone complained about companies giving new customers the best deal.

“I almost cried when I saw this letter.

“I am a small-shop owner in Alabama. We had a sale over the Labor Day weekend — a basic discount for everyone who walked in the door, and a bonus discount on selected merchandise to our newsletter subscribers. The newsletter contained a coupon for them to bring in for their bonus discount. We use this coupon program to thank our repeat customers and newsletter subscribers.

“Wouldn’t you know I received a nasty e-mail from someone (a few days prior to your column) who was offended that other customers in the shop were getting a better price than she was (she got the newsletter but couldn’t be bothered to read it all the way through)?

“It’s an absolutely no-win situation. If we entice new customers, we’re not rewarding our regular customers, and if we reward our regular customers, newcomers are insulted. What’s a shop owner supposed to do? -- Frustrated Shop Owner in Alabama”

I’m not sure of a “win-win” solution, except to do the best you can. It’s impossible to make everyone happy all of the time. -- Heloise

FAST FACTS

Dear Readers: Things to do before leaving on a long trip:

* Stop the mail.

* Turn off the icemaker.

* Stop the newspapers.

* Take out the trash.

* Unplug unnecessary appliances, like a toaster oven or a coffeemaker.

-- Heloise

SEND A GREAT HINT TO:

Heloise

P.O. Box 795000

San Antonio, TX 78279-5000

Fax: 1-210-HELOISE

E-mail:

SWITCHING DOG FOOD

Dear Heloise: Do you have any advice on switching my dog over to a new food? -- Lou, via e-mail

Lou, most dog-food manufacturers and veterinarians recommend that you gradually switch a dog’s food. Take at least a week to 10 days to make the switch. For the first few days, mix 3/4 old food and 1/4 new food. Then move to mixing 1/2 and 1/2 for a few days, and so on. If your dog seems to be adjusting well, you can then start feeding only the new food. Be patient, and make the change gradually.

If at any time your dog starts vomiting, having loose bowel movements or acting strange, slow down on switching the food. If problems continue, contact your veterinarian. -- Heloise

P.S.: Be sure to check with your veterinarian before changing pet food.

DECORATING HINT

Dear Heloise: My wife came up with a time-saving decorating strategy covering the various holidays throughout the year. She and our son decorate almost every room in our home according to the season — Easter, Halloween, Thanksgiving, Christmas, etc. To expedite the decorating process, she had me photograph each area that was decorated. When the next season comes around, all she has to do is open the cartons and look at the photos. Sure saves a lot of time and hassle. -- Frank in Florida

Send a hint to Heloise, P.O. Box 795000, San Antonio, Tex. 78279-5000, fax it to 210-HELOISE or e-mail it to Heloise@Heloise.com. Please include your city and state.

2012, King Features Syndicate

 
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