The revelations drew a predictable response from consumer groups and at least one legislator. The Consumer Travel Alliance, an organization that I helped found and continue to serve as a volunteer advocate, issued a press release asking whether airlines “hate” families.
Sen. Charles Schumer (D-N.Y.) called on the airline industry to stop charging families seat reservation fees. “Children need access to their parents, and parents need access to their children,” the senator said in a prepared statement. “Unnecessary airline fees shouldn’t serve as a literal barrier between mother and child.”
I’ve been following this issue with some concern for several years, ever since many airlines started charging separately for confirmed seat reservations as a way to boost revenue when fuel prices were hitting record highs. As the father of three young children, I take a keen personal interest in the issue. Although being separated from my kids on a long flight appeals to me on one level, I am sensitive to the fact that it could be another passenger’s worst nightmare. So are air carriers.
“Airlines have always worked cooperatively with their customers to seat parties, including those traveling with children, together,” says Steve Lott, a spokesman for the airline trade group Airlines for America. “That has not changed.”
At the same time, Lott defended the industry’s current practices, which vary widely. Some carriers, such as Delta Air Lines and JetBlue Airways, allow families to board early but charge extra for more desirable economy-class seats. Others, such as US Airways, permit elite-level passengers to board first and give priority to families but also charge for certain economy-class seat reservations. And other air carriers don’t allow families to board early unless they’re elite-level frequent fliers or are willing to pay for the privilege. Among them: American Airlines and United.
“In a market as intensely competitive as the airline industry, the customer wins, having ultimate ability to vote with their spending on varying products that are priced differently,” Lott adds. As a practical matter, airlines say, they do everything they can to keep families together while they’re on board.
“Our agents at the airport often scan the group that is in the lounge, waiting to see if any among them may need extra time or assistance,” says Tim Smith, a spokesman for American Airlines. Having a family isn’t enough to get you on the plane early, but it can help, he adds. Patricia Mankin, an Escondido, Calif.-based travel agent, says that in her two decades of booking air travel on behalf of families with young children, she has never seen one split up. “Airlines that don’t offer advanced seating have always seated children with their parents if they are made aware in advance of the child’s age,” she told me.