Pepco’s customers dissatisfied, poll shows

Pepco customers are more dissatisfied about the company’s performance than customers of other major utilities following the derecho on June 29, which knocked out power for more than one million people, WTOP reports.

The WTOP Beltway Poll, which was conducted by Heart+Mind Strategies, comes one week after The Washington Post published its own poll reflecting that a majority of District residents think Pepco did an unsatisfactory job restoring power after the storm.

In its first self-assessment, Pepco defended itself saying it responded aggressively and effectively to restore power to the nearly half a million Pepco customers who were left without power.

“Even with all of the destruction, we beat our original global estimated time of restoration by two days. We restored power to 90% of customers by midnight, July 4 and our performance was in line with the response of other utilities to the storm,” the utility said on its Web site.

local

Success! Check your inbox for details. You might also like:

Please enter a valid email address

See all newsletters

Comments
Show Comments
Most Read Local

local

Success! Check your inbox for details.

See all newsletters

To keep reading, please enter your email address.

You’ll also receive from The Washington Post:
  • A free 6-week digital subscription
  • Our daily newsletter in your inbox

Please enter a valid email address

I have read and agree to the Terms of Service and Privacy Policy.

Please indicate agreement.

Thank you.

Check your inbox. We’ve sent an email explaining how to set up an account and activate your free digital subscription.