· Ask employees for help. An employee survey isn’t going to give you all the answers, but it will help you determine what questions to ask. Managers at every level should be encouraged to discuss the survey results with employees. Ask employees for their help in understanding anything about the results that are not clear. This is also a good opportunity to test any hypotheses you may have about what’s driving particular employee feedback. Ask employees for ideas on how the organization can improve. Even top ranked agencies learn not to rest on their laurels. There are opportunities to become an even better place to work.
· Remember, there are many ways to communicate. Agency leaders are wise to use every communication vehicle available to solicit feedback and advice from employees. Use focus groups, staff meetings, email, an Intranet and newsletters to reinforce the commitment to engage employees. The U.S. Mint saw big improvements last year based in part on the regular town hall meetings held by the deputy director along with the union chapter president of the American Federation of Government Employees. The Federal Deposit Insurance Corporation — the top-performing agency last year — initiated regular teleconferences with the chairman, established an electronic Q&A box, and even appointed an ombudsman to receive employee concerns and carry them up the chain of command.