The Washington Post

Office Hours: How does the Post penalize users who violate the discussion policy?

Hello, commenters!

Thank you all for your participation in our two previous open threads, where we asked for your suggestions on how to improve our digital community and our comments sections.

Following those conversations, we’d like to open up regular “office hours” threads. Here’s how it’ll work: a Post staffer will ask a question in the comments and we’ll field your suggestions or questions from there. Feel free to jump in at any point and (as always) don’t forget to adhere to our community guidelines for the most productive conversation possible.

This week’s topic: banning and suspending users. It’s something we do infrequently (and we wish it happened even less frequently!), but we know the process isn’t as transparent as many of you would wish. So here, we’re taking your questions (and suggestions): How should we improve comment moderation? What’s the best way to communicate about our discussion policy with readers?

One note before we start: we won’t be answering questions about specific user bans; those questions should go to

I’ll start off the comments thread with a brief explanation of the suspension process: how we decide who gets suspended, when that suspension is lifted and what happens afterward. Jump in with your questions and we’ll get started at 10 a.m.!

Julia Carpenter is a digital audience producer at The Washington Post.



Success! Check your inbox for details. You might also like:

Please enter a valid email address

See all newsletters

Show Comments
Most Read



Success! Check your inbox for details.

See all newsletters

Your Three. Videos curated for you.
Play Videos
How to make Sean Brock's 'Heritage' cornbread
New limbs for Pakistani soldiers
The signature dish of Charleston, S.C.
Play Videos
Why seasonal allergies make you miserable
John Lewis, 'Marv the Barb' and the politics of barber shops
What you need to know about filming the police
Play Videos
The Post taste tests Pizza Hut's new hot dog pizza
5 tips for using your thermostat
Michael Bolton's cinematic serenade to Detroit
Play Videos
Full disclosure: 3 bedrooms, 2 baths, 1 ghoul
Pandas, from birth to milk to mom
The signature drink of New Orleans
Next Story
Greg Barber · July 1, 2014