December 6, 2013

The Dec. 4 front-page article “After fixes to Web site, Obama aims to reboot” reported that 16,000 people “were placed in an online queue, a new feature of the system that notifies them if the site is too crowded.” A month ago, many people couldn’t get into the system because it locked up, and now they are shunted into a queue.

I would like to congratulate the Department of Health and Human Services for moving with “private-sector velocity and effectiveness” to change a flaw into a “feature.”

Sim Pace, Arlington