In his July 25 letter to the editor, Thomas H. Graham, Pepco’s regional president, stated that “to question our care and concern for our customers is simply unfair.”
On July 9, my wife and I returned to our home to find a big hole in our front lawn, covered by a plywood board and a danger cone but with no company markings on it and no notice about why the hole was there. We immediately called Pepco, which denied digging the hole and told us to called Miss Utility; it said no one had asked for permission to dig. We also called Comcast, Verizon, the Washington Suburban Sanitary Commission and Washington Gas. They all denied digging.
Fortunately, one of the telecommunications companies we called gave us the name of two contractors who had worked in our area. One of the contractors said he would come and look and tell us who had dug the hole. Six days later, he arrived and told us that a Pepco main electric power cable was at the bottom of the hole and that it was damaged and possibly live. We again called Pepco and were told that someone would come as soon as possible because this was just like a live wire lying on the ground.
After two days of much back-and-forth with Pepco, and much misinformation, we called the office of Rep. Chris Van Hollen (D-Md.). Because of pressure from his staff, we got a call the next day from a Pepco supervisor, who said that the repair would begin soon but could take one or two weeks. On the eighth day after this all began, the repair was made. (It turned out that the wire was not live.)
You decide about the “care and concern” showed by Pepco.
Martin B. Rosensky, Silver Spring
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